Regional Director - Delaware

FGG Spas • Wilmington, DE

11h • Hybrid

About The Position

Hand & Stone Massage and Facial Spa is looking for a strong, results-focused Regional Director to lead multiple spa locations across Delaware & Pennsylvania. Our ideal candidate has 3–5+ years of leadership experience, with a proven track record of driving performance, developing leaders, and delivering strong sales results across multiple locations. This individual is an exceptional communicator, a culture builder, and someone who thrives in a fast-paced, people-first environment. We are looking for someone interested in a long-term role with opportunity for professional growth. Multi-unit leadership experience is strongly preferred. Prior spa or membership-based sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our Regional Directors play a critical role in making that happen. You will set the tone across your region, coach and develop leaders, drive performance, and grow the business.

Requirements

• 3–5+ years of leadership experience (multi-unit experience strongly preferred)
• Proven success driving sales and operational performance
• Results-oriented with a track record of holding yourself and others accountable
• Passion for developing people and building strong, positive culture
• Ability to manage multiple locations and priorities effectively
• Strong communication, organization, and leadership skills
• Comfortable working in a fast-paced, high-volume environment
• A fast learner with a positive, solutions-oriented mindset
• Strong critical thinking and problem-solving skills
• Travel required – expect to visit each location multiple times weekly

Nice To Haves

• Multi-unit leadership experience is strongly preferred
• Prior spa or membership-based sales experience is a plus

Responsibilities

• Lead and support multiple spa locations, ensuring exceptional client experiences across the region
• Act as the primary escalation point for client concerns and ensure timely resolution
• Oversee and manage regional operations, including performance, staffing, and overall business health
• Drive spa sales performance and regional profitability through P&L ownership and analysis
• Recruit, hire, train, and develop high-performing General Managers and spa leaders
• Coach, monitor, and hold teams accountable to performance goals and KPIs
• Support membership growth, sales strategy, and execution across all locations
• Partner with GMs to maximize appointment books and optimize staffing
• Execute marketing initiatives, grassroots efforts, and community outreach to drive traffic and brand awareness
• Support new spa openings, acquisitions, and integration of new locations
• Handle administrative responsibilities including reporting, payroll oversight, inventory, and operational expenses

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Medical, Vision, Dental, Life, and Supplemental Insurance with generous employer contributions
• Competitive salary plus performance-based bonus potential
• Strong career growth opportunities – we promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed