Regional Director

WELL Health Diagnostic Centres•Toronto, ON

11h•Hybrid

About The Position

WELL Health Diagnostic Centres is looking for a Regional Director to join our growing team of healthcare professionals! WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care. WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Requirements

5+ years of management experience in healthcare industry
Bachelor’s degree in sciences, healthcare, or related field.
Ability to rapidly learn and adapt to changing environments and clients.
Self-starter that thrives in entrepreneurial environments
Excellent written and oral presentation skills with ability to engage, inspire, and build credibility.
Ability to operate with high degree of integrity and sincerity.
Demonstrated leadership, reliability and flexibility.
Excellent interpersonal, communication and relationship building skills enabling you to develop and maintain strong relationships with healthcare professionals (influencing, teamwork, empowerment, conflict resolution management).
Excellent written and verbal communication skills combined with excellent patient care.
Demonstrate effective decision-making and problem-solving skills.
Willing to travel throughout Ontario, when required.

Nice To Haves

Previous experience in diagnostic imaging or cardiology practices is an asset.

Responsibilities

Ensure all clinics in your region are operating in accordance with the corporate objectives, policies, programs and service standards.
Ensure the consistent delivery of high-quality service in all clinics to meet or exceed patient and physician expectations.
Monitor business analytics and accountability report for all clinics in the region and take appropriate actions to ensure results.
Plan and organize all clinic operations including facilities and equipment maintenance and repairs, as well as Human Resources requirements
Coordinate with all physicians working at the clinics in your region; assist in recruitment of additional physicians to work in clinics.
Plan and organize staff changes including recruitment, promotion, transfer and discipline.
Arrange renewal and compliance with Collective Bargaining Agreement, if applicable.
Identify opportunities for new services to be added at the clinics.
Assist in procurement of equipment, service contracts, and critical supplies.
Monitor patient satisfaction and take appropriate action in case of adverse feedback.
Improve employee engagement via ongoing and new initiatives in support of employee growth and development.
Coach and mentor clinic managers and site leads to improve patient flow and efficiency at the clinics such that patient wait-times are reduced, and staff schedule is optimized.
Submit biweekly progress report on operations, and/or present at senior management meetings with a focus on personnel concerns, patient wait-times, business development & new initiatives.
Collaborate with Physician Relations to ensure positive relationships with referring physicians are maintained, and/or improved.
Coordinate with Facilities to plan and organize new clinic locations in the region.
Implement procedural, administrative and organizational changes as per corporate objectives.
Support client-focused services to monitor client satisfaction, providing senior management with the ability to address negative issues and optimize superior patient and physician services.
Positively influence clinic staff members, including physicians, nurses, physician’s aids, and administrative staff to ensure the clinics operate efficiently and effectively.