Regional Director Retail Operations

Goodwill Industries of New Mexico•Albuquerque, NM

5d•Onsite

About The Position

The Regional Director serves as the primary operational leader for their assigned region, ensuring alignment between organizational strategy, mission outcomes, and store-level execution. This role has overall accountability for retail performance, production efficiency, workforce leadership, safety, budgeting, and the customer experience. Responsible for overseeing multiple retail locations, the Regional Director translates organizational strategy into consistent and disciplined field execution. This position is accountable for driving revenue growth, optimizing production flow, developing strong leadership teams, and maintaining operational standards across all stores in the region. This is a highly field-based leadership role requiring extensive travel and a strong in-store presence 4–5 days per week across a geographically dispersed region that may span more than five hours between locations.

Requirements

Prior thrift retail or high-volume discount retail experience strongly preferred
Heavy production-based operational background required
Strong familiarity with LEAN methodologies and continuous improvement systems required
Proven experience managing full operational responsibility across multiple locations
Strong analytical skills with ability to interpret and act on performance data
Advanced proficiency in Microsoft Office Suite, POS systems, and reporting tools
Demonstrated success in leadership development, team building, and performance management
Ability to apply strong analytical thinking and sound judgment to interpret business conditions and make decisive operational decisions in environments of uncertainty.
Proven track record in multi-unit thrift retail or high-volume discount retail environments with deep production expertise, strong analytical capability, and a disciplined operational mindset.
Strong communication, organizational, and interpersonal skills
Consistent track record of delivering top-tier financial results
Natural problem solver with strong analytical capability and sound judgment
Decisive leader who takes action in ambiguous or uncertain conditions
Strong budget management and financial acumen
Superior organizational, prioritization, and time management skills
Ability to lead through influence, accountability, and operational discipline
Strong emotional intelligence and people leadership capability
High proficiency in data-driven decision making and KPI management
Extensive regional travel required across multiple store locations
Must be willing to travel to stores up to five hours apart
Must maintain in-store presence 4–5 days per week
Valid driver’s license, reliable transportation, and acceptable driving record required
Bachelor’s Degree required
Minimum of five (5) years of multi-unit retail leadership experience required or equivalent combination of education and experience.
Ability to successfully pass a criminal background test & drug screening.

Responsibilities

Lead and oversee operations for multiple retail store locations within the assigned region.
Serve as the primary driver of operational excellence, financial performance, and mission execution across all locations.
Consistently deliver top-tier financial and operational results, demonstrating ownership of sales, profitability, production, and donation performance.
Exhibit high energy, strong commitment, and passion for retail execution, team development, and mission-driven outcomes.
Ensure store performance consistently meets or exceeds annual targets in: Sales, Profitability, On-site donations, Production output, Productivity and labor efficiency.
Develop and execute strategies that optimize donation flow, processing speed, merchandising, and inventory availability.
Analyze key performance metrics, connect data insights to field observations, and translate findings into actionable store-level improvements.
Conduct frequent store visits to evaluate floor readiness, merchandising standards, inventory density, and overall shop-ability.
Ensure disciplined budget management with strong financial acumen and the ability to manage, interpret, and act on P&L performance.
Lead, direct, and hold accountable a multi-layered management structure, ensuring Store Managers and leadership teams execute with consistency and urgency.
Oversee managers in proactively planning staffing needs, recruiting, selecting, onboarding, and training high-performing team members.
Build and maintain a strong leadership pipeline and succession bench across all stores in the region.
Ensure superior organizational discipline, prioritization, and time management across all operational responsibilities.
Implement and sustain LEAN methodologies and continuous improvement practices to drive efficiency, eliminate waste, and maximize throughput.
Ensure adherence to all operational standards including merchandising, safety, inventory control, pricing integrity, and customer experience.
Foster a high-performance culture rooted in accountability, coaching, recognition, and leadership development.
Partner with Human Resources, Finance, Asset Protection, and executive leadership to execute organizational priorities.
Build strong external community relationships to strengthen donation pipelines and brand awareness.
Respond to operational issues, escalations, and customer concerns with urgency, professionalism, and solution-oriented leadership.
Other duties as assigned.