Regional Director - Professional Services
Omni
•$230,000 - $250,000•Hybrid
About The Position
Omni is looking for a Regional Director to own and grow our North American Professional Services team. You'll lead highly experienced Architects and Engagement Managers, partner closely with Sales leadership, and be accountable for scoping, partner subcontractor management, delivering customer outcomes and team development in your region. You'll report to the VP of Professional Services and be a key voice in shaping the customer experience and implementation at Omni.
Requirements
- 7+ years in SaaS, consulting, data or other relevant domains
- Track record of exceeding performance objectives as an individual contributor or a manager
- Excellent cross-functional collaborator, especially with sales teams
- Builder mentality — comfortable in an environment where process is still forming
- Clear, direct communicator who gives feedback early and often
Nice To Haves
- Experience implementing analytics or embedded analytics
- 3+ years managing teams strongly preferred
- Familiarity with dbt, Snowflake, or modern data stack tooling
- Prior experience at a high-growth Series B/C company
Responsibilities
- Own team performance across core metrics: billable utilization, customer outcomes and financial performance.
- Hire, develop, and retain a high-performing team of Managing Architects & Engagement Managers
- Coach architects on deal and project strategy, and work with EMs to advance process hygiene and to drive efficiency
- Manage and maintain exceptional subcontracting partner relationships, staying up on capacity, capabilities, and handling unique needs to further the business relationship
- Identify patterns in customer needs and projects and feed insights back to product, marketing, and enablement
- Be the final accountable party for back office processes in your region, working with internal stakeholders such as Finance, operations and sales to ensure the clarity and completion of every transaction
- Network with leaders at prospects, customers and partners
- Collaborate cross-functionally with CS, Marketing, and Product on GTM strategy
- Be a dynamic and responsive leader, anticipating and positioning for an always evolving landscape of customer needs
Benefits
- Health, dental, and vision insurance
- 401(k) Plan
- Unlimited PTO
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
