Regional Director of Resident Care in Assisted Living (RN)

Benchmark Senior Living•Stamford, CT

19h•Onsite

About The Position

Benchmark has been a trailblazer in senior living for nearly 30 years, operating 68 communities with 7,400 associates across the Northeast. The company is experiencing historic growth, expanding its footprint from Boston to Washington DC, with $3 billion in assets under management and $700 million in annual revenue. Benchmark offers independent living, assisted living, memory care, and continuing care, outpacing industry growth and backed by prominent investors. The company has received 62 Best Senior Living Community awards from U.S. News & World Report in 2024. Benchmark's success is rooted in its people, embodying its purpose of Transforming Lives Through Human Connection and core values: Called to Care, Better Together, and Be the Benchmark. It has been recognized as a Top Place to Work by The Boston Globe for 18 consecutive years and certified as a Great Place to Work for eight years, fostering a culture of inclusion, growth, and recognition through initiatives like the One Company Fund, Benchmark University, an Inclusion Advisory Council, and a Cultural Ambassadors program. The Regional Director of Resident Care (RDRC) develops Benchmark Quality Service in resident care, resident programming, and compliance to state regulations and Benchmark policy. This position promotes and integrates the mission and philosophy of Benchmark Senior Living in the development and support of Resident Care and Memory Care guidelines, policy, and procedures, risk management, regulatory compliance, talent development, and ongoing quality improvement programs. The RDRC provides clinical/healthcare oversight for Benchmark Quality Service and communities, focusing on residents and families, and striving for excellence in community service and profitability. This role requires travel to communities in western CT, LI, NY, NJ, and VA, with a monthly car allowance provided.

Requirements

Must have a valid, unrestricted Registered Nurse license in assigned state(s)
Must have a minimum of five years of experience working with elders or disabled individuals, as well as demonstrated supervisory and management skills
Must have demonstrated Leadership capabilities
Multi-community experience required
Extensive knowledge and experience in Assisted Living industry and Dementia care
Must have a valid driver’s license
Demonstrated ability to schedule, orientate and train staff
Understanding of infection control procedures
Proficient in using MS Office and electronic health record systems
Understands and develops Resident Care Service Plans
Understands advanced directives and end-of-life care
Understands and embraces the assisted living philosophy
Understands nursing function in assisted living, quality of care and quality of life objectives
Demonstrated knowledge of state regulations
Proficient in using state audit compliance tools
Is proficient in time management skills and adherence to deadlines
Has exceptional grammar and documentation skills
Understands basic concepts of risk management

Nice To Haves

BSN preferred

Responsibilities

Provides direction and assistance to Resident Care and Memory Care departments as needed
Monitors community resident levels of care and service provisions
Monitors quality care measures and designs programs to address systems deficiencies
Acts as mentor to RCD’s/MMD’s and SRCD’s
Provides supervision and direction of the regional Resident Care Specialist
Identifies and executes needed collaborations to enhance communities’ service provision and marketing efforts with regional and corporate operations teams
Participates in outside committees and organizations relevant to Resident Care and Alzheimer’s/dementia care
Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders
Provides assistance to the Director of Community Relations, Executive Director, and department managers with particular attention to the medical, legal, financial, and business communities who may influence the senior market
Develops guidelines, standards, and practices for Resident Care
Collaborates with Resident Care Leadership team in the development of guidelines, standards and practices for Memory Care and Programming
Develops ongoing quality improvement programs for resident services and memory care
Participates in development of new systems to result in customer/resident focused environment and company profitability
Determines and develops risk management programming and communication of issues
Performs trend analysis of clinical outcome and other “at-risk” reports
Sets standards for resident service delivery including recommendation on staffing levels, roles, and responsibilities, pricing strategies, and program differentiation and implementation
Provides support to Resident Care, Memory Care, and programming departments
Review effectiveness of current programs, processes, and profitability
Assists with national contract management (to support Resident Care)
Actively participates in risk management programs
Oversees resident and dementia care in conjunction with Regional Operator-providing direction and assistance as needed
Plans, implements, and evaluates a rent up occupancy strategy
Participates in the identification and development of product development and value adds
Provides routine quality and memory care audits of communities within the cluster
Attends tracking meeting when in the communities
Determines and implements activities geared towards leadership development among associates in Resident Care and Memory Care
In conjunction with Executive Directors, is responsible for onboarding new RCD
Focuses on decreasing turnover and increasing retention of solid talent
Develops and implements training and education programs at both the cluster and organizational level
Provides assistance and education of technology in support of Resident Care and dementia services
Ensures residents and families are educated about residents’ rights
Creates and maintains a warm professional environment
Assures that all associates are fully informed on the answers to the most frequently asked questions by residents, families, and prospective families
Facilitates regularly scheduled meetings with department heads and associates
Attends and participates in cluster Executive Director meetings
Manages appropriate communications to VP Resident Care
Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population
Proactively communicates trends, best practices, and current assisted living events to the field
Ensures compliance with state assisted living regulations
Conducts regular site visits to communities within the region
Provides guidance to resolve community issues/troubleshooting
Creates and monitors community correction plans
Monitors the quality of care at communities within the region
Discovers and communicates state regulation changes
Ensures compliance with all state and federal regulations (i.e., OSHA nurse practice acts, etc.)
Interviews RCD candidates for communities in the region
Identifies SrRCD candidates within the region
Assists with active recruitment of open RCD positions
Participates in RCD development plans and/or action plans
Fosters RCD growth
In collaboration with the ED and HR, takes corrective action and disciplines associates in writing if necessary
Provides input regarding Resident Care staff reassignments or terminations in coordination with Human Resources and Senior Operator
Provides Resident Care/clinical/memory care expertise to the regional teams to aid in problem solving and making decisions
Strategizes with regional team about best actions to take to address regional business challenges
Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving