Regional Director of Operations /FULL SERVICE

Ascent Hospitality Management Co • Buford, GA

6h • Hybrid

About The Position

The Regional Director of Operations/FULL-SERVICE is responsible for overseeing the operational performance of multiple Full-Service hotel properties within a designated region. This role involves implementing company standards, optimizing operational efficiency, and ensuring exceptional guest experiences across all locations.

Requirements

• Extensive knowledge of hotel operations, including front office, housekeeping, food and beverage, and revenue management.
• Strong leadership and management skills, with the ability to inspire and motivate teams.
• Excellent analytical and problem-solving abilities to assess operational performance and implement effective solutions.
• Exceptional communication and interpersonal skills for collaboration with diverse teams and stakeholders.
• Proficiency in hotel management software and financial analysis tools.
• Ability to adapt to changing market conditions and implement strategic adjustments as needed.
• Bachelor’s degree in hospitality management, Business Administration, or a related field is required.
• Minimum of 7-10 years of experience in hotel operations, with a focus on Full-Service multi-property management.
• Proven track record of driving operational excellence and improving guest satisfaction in the hospitality sector.
• Strong understanding of financial management and budgetary processes within hotel operations.

Nice To Haves

• A master’s degree is preferred.

Responsibilities

• Oversee the daily operations of assigned Full-Service hotel properties, ensuring compliance with brand standards and operational guidelines.
• Develop and implement strategies to enhance operational efficiency, profitability, and guest satisfaction.
• Collaborate with hotel management teams to set and achieve performance goals, including revenue targets, guest satisfaction scores, and operational metrics.
• Conduct regular property visits to assess operations, provide support, and identify areas for improvement.
• Lead training and development initiatives for hotel staff to enhance service quality and operational effectiveness.
• Monitor financial performance and analyze reports to identify trends, challenges, and opportunities for growth.
• Foster a positive and collaborative working environment, promoting teamwork and communication among hotel teams.
• Stay updated on industry trends and best practices to ensure the company remains competitive and innovative.
• Act as a liaison between corporate leadership and hotel management, communicating key initiatives and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager