Regional Director of Operations - Douglasville, GA

PhyNet Dermatology LLC (External) • Douglasville, GA

1d • Onsite

About The Position

As the Regional Director of Operations, you will oversee, plan, and manage the operations of multiple dermatology centers within a designated territory. Develop and implement strategic business plans for each center to achieve financial and service objectives in alignment with PhyNet’s corporate goals.

Requirements

• A minimum of seven years of management experience, including at least three years in a healthcare organization.
• A minimum of five years of experience in budgeting and financial analysis.
• Bachelor’s degree in health or business administration, preferably with an emphasis in finance or accounting.
• Expertise in financial planning, budget preparation, trend analysis, and financial analysis.
• Exceptional interpersonal skills with the ability to motivate, collaborate with, and work effectively with others.
• In-depth knowledge of organizational policies, healthcare administration, and operating procedures.
• Proficiency in fiscal management and human resource management techniques.
• Familiarity with healthcare administration systems and governmental regulations.
• Competency in computer systems and applications.
• Strong planning, organizing, and supervisory skills.
• Ability to exercise initiative and sound judgment.
• Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the public.
• Strong problem-solving and decision-making abilities.
• Ability to analyze and interpret complex data.
• Proficiency in researching and preparing comprehensive reports.
• Excellent verbal and written communication skills.
• A proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment.
• A strong commitment to patient care and operational excellence.

Nice To Haves

• Dermatology experience preferred.
• A master’s degree is preferred.

Responsibilities

• Oversee clinic operations to ensure alignment with corporate goals related to service, associate engagement, and patient experience. Foster a culture focused on quality medical care and superior customer service while supporting the needs of physicians within the organization.
• Direct, supervise, and coordinate the functions and activities of clinics, including systems management, budgeting, materials management, human resources, data processing, and facility maintenance.
• Supervise daily operations such as patient registration, cash collection, charge processing, and referral/authorization management.
• Develop a comprehensive understanding of dermatology clinic operations, including patient visits, surgical procedures, referral processes, pathology lab interactions, and cosmetic services, to support providers, patients, and the financial goals of PhyNet Dermatology.
• Contribute to the development of corporate goals, objectives, and policies to guide clinic operations.
• Advocate for the provision of cost-effective, high-quality healthcare services to patients.
• Ensure a high level of satisfaction among patients and clients at all clinics.
• Foster initiative, motivation, and positive morale among center staff.
• Ensure compliance with government regulations and third-party payer requirements.
• Uphold standards of quality care across all facilities.
• Develop and implement operational plans to ensure the medical and logistical viability of the clinics, achieving goals in an efficient and coordinated manner.
• Develop and manage budgets, including revenue forecasting, workload assessment, and resource allocation, to ensure financial stability. Report and analyze monthly and annual data to ensure budget compliance.
• Assist in the development and execution of marketing plans, including corporate strategy, promotion of clinics and services, and product/service assessment. Manage public relations and referral relationships.
• Analyze market conditions, identify trends, and initiate policy or procedural changes as needed. Negotiate client discounts to stay competitive.
• Address conflicts within the organization while safeguarding the professional and legal rights of all parties involved.
• Resolve issues related to staffing, facility utilization, equipment, and supply management.
• Analyze and refine systems and procedures to enhance workflow efficiency. Compile and maintain statistics as required by senior management.
• Recommend and oversee facility improvements, including construction, renovations, and equipment purchases.
• Communicate corporate policies, objectives, and operational procedures to center employees effectively.
• Lead the recruitment, selection, and orientation of center personnel. Collaborate with staff to develop and implement performance goals and objectives, and oversee merit increases, promotions, and disciplinary actions.
• Work closely with other Center Administrators and senior management to ensure coordinated efforts in professional relations and contractual arrangements with third-party payers, clients, and government agencies.
• Consult with medical staff to ensure compliance with standards and regulations.
• Represent clinics at public and professional meetings and conferences as required. Participate in center communication and public relations programs.
• Maintain professional affiliations and pursue ongoing professional development to stay current with trends in healthcare administration.
• Maintain the highest level of confidentiality in all matters.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager