Regional Director of Operations Oklahoma Region

Inner Circle Autism Network•Oklahoma City, OK

1d•Onsite

About The Position

At Inner Circle Autism Network, our mission is to provide high-quality, child-centered ABA therapy for children and their families by creating a safe, fun, and individualized learning experience. We are a multidisciplinary, collaborative, and energetic team who believe in creating the most positive and supportive environment possible for all our employees and clients. The Regional Director of Operations – Oklahoma Market will oversee day-to-day operations, performance, and growth of our Oklahoma centers. This is an in-center leadership role, providing hands-on support, visibility, and guidance to center-level teams. The Regional Director of Operations is responsible for ensuring operational excellence, clinical support alignment, employee engagement, and financial performance across the region.

Requirements

Bachelor’s degree required.
3–5+ years of operations leadership experience (ABA, healthcare, or multi-site operations preferred).
Strong understanding of clinic workflow, staffing models, and client-care processes.
Experience leading and developing high-performing teams.
Strong analytical skills with the ability to interpret and act on performance data.
Excellent communication, leadership presence, and organizational skills.
Ability to maintain professionalism, urgency, and follow-through in a fast-moving environment.

Nice To Haves

ABA, healthcare, or multi-site operations experience

Responsibilities

Oversee daily operations and performance of our Oklahoma Market.
Partner with clinical leadership to ensure quality, compliance, and consistency in ABA service delivery.
Implement and monitor operational SOPs, scheduling efficiency, and center workflows.
Maintain an on-site presence to support staff, families, and overall center culture.
Identify root causes of input metrics and develop counter actions to drive improvement.
Provide leadership, coaching, and ongoing development to Operations Directors and RBTs.
Support hiring, onboarding, and retention strategies for RBTs, BCBAs, and center support roles.
Foster a strong employee-first culture with recognition, accountability, and clear communication.
Ensure families receive exceptional customer service and timely communication.
Partner with clinical teams to troubleshoot caseload needs, scheduling changes, and client transitions.
Monitor center enrollment, capacity, and utilization.
Monitor KPIs including staffing levels, turnover, quick quits, scheduling utilization, labor costs, productivity, and center financial health and growth.
Lead weekly operations reviews with center leadership, providing guidance, escalation support, and action plans.
Identify barriers and operational gaps and proactively implement solutions.
Partner with HR, Talent Acquisition, Finance, and Clinical Leadership to support regional needs.
Lead and contribute to special projects, expansions, or initiatives that improve center performance and employee experience.