Regional Director of Operations

Jaybird Senior Living • Chicago, IL

7d • Hybrid

About The Position

The Regional Director of Operations provides leadership and oversight for multiple senior living communities, ensuring high-quality resident care, employee engagement, and strong financial performance. This role partners with Community Directors to optimize operations, grow occupancy, control costs, and foster a culture aligned with the company’s mission and values.

Requirements

• Bachelor’s degree or equivalent experience in senior living operations.
• 3–5 years managing senior living communities or similar facilities.
• Strong leadership, communication, and organizational skills.
• Proficiency in Microsoft Office and mobile operating systems.
• Ability to analyze data, solve problems, and make strategic operational decisions.

Responsibilities

• Lead and mentor Community Directors and staff to deliver excellent resident and team experiences.
• Oversee day-to-day operations, including staffing, training, regulatory compliance, and resident care.
• Identify revenue opportunities, support marketing and sales initiatives, and monitor occupancy trends.
• Assist with budget development, track financial performance, and ensure accountability.
• Conduct site visits to ensure operational excellence, adherence to standards, and effective communication.
• Provide field training on operational processes, sales, lead management, and business development.
• Support incident investigations, compliance with state/federal regulations, and HIPAA requirements.
• Travel regionally as needed; respond to emergent situations promptly.

Benefits

• Competitive salary and bonus opportunities
• Health, dental, vision, disability, and life insurance
• 401(k) with match
• Paid time off and flexible hours
• Employee assistance program and on-demand pay
• Career growth in a fast-growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager