DIR, OPERATIONS

Compass Group • Columbus, OH

3d • $130,000 - $150,000 • Hybrid

About The Position

We are seeking a Regional Director of Operations to support the dining and environmental services departments within senior living communities in X region, city, state(s). This role involves leadership of multiple operations in the senior living setting with total managed volume in excess of $XX million. The Director will develop, recommend, and implement policies and procedures for the region, support the development and implementation of clinical and resident service programs that meet client and regulatory standards, and participate in the sales process for the acquisition of new business. The position requires monitoring financial reports of the accounts to ensure budgetary compliance, developing and motivating an effective management and clinical staff, and regularly visiting units to inspect operations and ensure contract compliance. The Director will interface with existing clients to maintain client satisfaction and account retention, resolve client, resident, and associate-related complaints, conduct appropriate annual and semi-annual performance evaluations, and complete all daily, weekly, and monthly reports as outlined in the corporate policy. A high level of customer service must be projected at all times, and the Director will train, motivate, and develop management personnel.

Requirements

• Minimum of two years’ experience in multi-unit foodservice management.
• Experience with multi-unit foodservice management with a combined managed volume of $X million or greater.
• Proven ability to manage a team of six or more manager-level team members.
• Strong track record of driving customer satisfaction.
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment.
• Proven ability to mentor and develop team members.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work independently and as a member of various teams and committees.
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal and presentation skills.
• Ability to prepare reports and business correspondence.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Commitment to excellence and high standards.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Nice To Haves

• Bachelor’s degree in Business or Health Care related field, or equivalent related experience.

Responsibilities

• Leadership of multiple operations in the senior living setting with total managed volume in excess of $XX million.
• Develops, recommends, and implements policies and procedures of the region.
• Supports the development and implementation of clinical and resident service programs that meet client and regulatory standards.
• Participates in the sales process for the acquisition of new business.
• Monitors financial reports of the accounts to ensure budgetary compliance.
• Develops and motivates an effective management and clinical staff.
• Visits units regularly to inspect unit operations to ensure contract compliance.
• Interfaces with existing clients to maintain client satisfaction and account retention.
• Resolves client, resident, and associate related complaints.
• Conducts appropriate annual and semi-annual performance evaluations.
• Completes all daily, weekly, and monthly reports as outlined in the corporate policy.
• Projects a high level of customer service at all times.
• Trains, motivates, and develops management personnel.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program
• Paid time off benefits information for Washington State, Maryland, or Remote positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree