Regional Director of Healthcare Operations (Southern Bureau)

AIDS Healthcare Foundation • Atlanta, GA

12h

About The Position

AIDS Healthcare Foundation (AHF) is the largest specialized provider of HIV/AIDS medical care in the nation, dedicated to providing cutting-edge medicine and advocacy regardless of ability to pay. AHF offers comprehensive benefits to enhance employee physical, financial, spiritual, and professional health. The Regional Director of Healthcare Center Operations is responsible for advancing the organization's goal of census growth through retention, outreach, and a seamless client experience. This role involves direct management and leadership of site-level Practice Managers, accountability for non-clinical operational performance with a focus on patient retention, growth, and client experience. The Regional Director provides leadership, support, and development to regional staff to strengthen employee engagement, patient retention, and overall performance outcomes. This position requires close collaboration with key partner leaders, including other Regional Directors, Regional Nursing Directors, and Regional Medical Directors, to ensure alignment, consistency, and sustained operational excellence. The Regional Director enhances AHF's reputation by serving as a visible role model for patient-centered leadership, aligning actions with AHF's mission, and demonstrating a commitment to placing patients at the center of work. Through community representation, the Regional Director builds trust, strengthens partnerships, and advocates for the populations served. Success in this role requires a passionate advocacy for AHF's initiatives and a consistent adherence to AHF's Core Values and Mission. AHF operates in a dynamic environment, emphasizing nimbleness and adaptability to provide the best experience for clients and employees. The organization has a collaborative structure where staff are accountable to multiple leaders. The Regional Director will model collaboration, shared accountability, and disciplined execution, working as part of a close-knit team to support AHF's mission and strategic priorities. Through alignment, partnership, and collective problem-solving, the Regional Director ensures regional efforts remain focused, adaptive, and responsive to the needs of patients, staff, and the communities AHF serves.

Requirements

• Direct management and leadership of site‑level Practice Managers.
• Accountability for non‑clinical operational performance.
• Strong emphasis on patient retention, growth, and client experience.
• Leadership, support, and development to regional staff.
• Close collaboration with key partner leaders, including other Regional Directors, Regional Nursing Directors, and Regional Medical Directors.
• Serving as a visible role model for patient‑centered leadership.
• Consistently aligning actions, decisions, and priorities with AHF’s mission.
• Demonstrating a clear commitment to placing patients at the center of the work.
• Active representation of AHF in the community.
• Building trust and strengthening partnerships.
• Advocating for the populations served.
• Working diligently to advance organizational priorities.
• Ensuring sustained delivery on AHF’s mission.
• Passionate advocacy for top initiatives.
• Ensuring AHF Core Values and Mission stay top of mind.
• Adaptability in a dynamic environment.
• Modeling collaboration, shared accountability, and disciplined execution.
• Alignment, partnership, and collective problem‑solving.

Responsibilities

• Advancing the organization’s North Star of census growth through retention, outreach, and a seamless client experience.
• Providing effective regional leadership of all non‑clinical operations within the assigned region.
• Direct management and leadership of site‑level Practice Managers.
• Accountability for non‑clinical operational performance, with a strong emphasis on patient retention, growth, and client experience.
• Providing leadership, support, and development to regional staff to strengthen employee engagement, patient retention, and overall performance outcomes.
• Collaborating with key partner leaders, including other Regional Directors, Regional Nursing Directors, and Regional Medical Directors, to ensure alignment, consistency, and sustained operational excellence across the region.
• Enhancing the reputation of AHF by serving as a visible role model for patient‑centered leadership.
• Consistently aligning actions, decisions, and priorities with AHF’s mission.
• Demonstrating a clear commitment to placing patients at the center of the work, reinforcing how organizational priorities translate into meaningful care and service delivery.
• Actively representing AHF in the community to build trust, strengthen partnerships, and advocate for the populations served.
• Working diligently to advance organizational priorities and ensure sustained delivery on AHF’s mission.
• Serving as a passionate advocate for AHF's top initiatives.
• Ensuring that the AHF Core Values and Mission stay top of mind with all actions.
• Modeling collaboration, shared accountability, and disciplined execution in support of AHF’s mission and strategic priorities.
• Ensuring regional efforts remain focused, adaptive, and responsive to the needs of patients, staff, and the communities AHF serves through alignment, partnership, and collective problem‑solving.

Benefits

• Comprehensive benefits to help our employees do and be their very best!
• Benefits are intended to enhance employee physical, financial, spiritual and professional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees