Regional Director of Employment Services & Expansion

RISE Services LLC•Dover, DE

1d•$26 - $27•Onsite

About The Position

RISE Services LLC is seeking a highly organized, hands-on leader to oversee employment services and drive complex provider applications and expansion projects. The Regional Director of Employment Services & Expansion will provide operational leadership for employment programs in Delaware, Maryland, and Rhode Island, while also coordinating provider enrollment and expansion initiatives in additional states. This role requires comfort in leading employees, solving operational problems, building referral relationships, interpreting government requirements, and managing detailed projects. The position is not fully remote, requiring regular in-person leadership and regional travel. RISE Services is open to both full-time and part-time candidates, with the structure to be discussed during the interview process.

Requirements

Bachelor’s degree in human services, rehabilitation, social work, psychology, education, workforce development, business administration, healthcare administration, public administration, legal studies, or a related field preferred; substantial relevant experience may be considered
At least three years of relevant experience in human services, supported employment, vocational rehabilitation, disability services, healthcare administration, provider enrollment, licensing, credentialing, compliance, workforce development, or a related setting
Previous supervisory, team-lead, project-management, or program-management experience
Demonstrated ability to manage employees, complex projects, documentation, deadlines, and competing priorities
Exceptional organization, attention to detail, and follow-through
Strong research, writing, proofreading, and professional communication skills
Ability to read, interpret, and apply detailed written requirements
Strong independent problem-solving skills
Ability to distinguish routine administrative questions from matters requiring compliance, clinical, financial, legal, or executive review
Ability to communicate professionally with government agencies and external partners
Proficiency with Microsoft Office and ability to learn electronic records systems, government portals, and project-management platforms
Ability to work independently and prevent projects from becoming stalled
Ability to provide clear status updates and promptly escalate barriers
Willingness and ability to complete in-person training and recurring interstate travel
Valid driver’s license, acceptable driving record, and reliable transportation
Ability to satisfy applicable background-check and employment-screening requirements

Nice To Haves

Supported employment, job development, customized employment, or Pre-Employment Transition Services
Vocational rehabilitation programs or state VR agencies
Supervising employees across multiple offices, regions, or states
Medicaid or Medicaid waiver programs
Provider enrollment, credentialing, or licensing
Government contracting or regulatory applications
Human-services compliance or accreditation
Multi-state program development or expansion
Previous Medicaid enrollment experience is helpful but not required.

Responsibilities

Directing day-to-day employment-service operations within the assigned region
Supervising Employment Program Managers, Lead Employment Specialists, Employment Specialists, and other assigned employees
Establishing expectations for service delivery, productivity, communication, documentation, and professional conduct
Conducting individual supervision, team meetings, field observations, and performance follow-up
Monitoring caseloads, staffing capacity, authorizations, service utilization, and program outcomes
Reviewing documentation for accuracy, timeliness, quality, compliance, and billing readiness
Addressing documentation deficiencies, staffing gaps, performance concerns, and service interruptions
Ensuring compliance with vocational rehabilitation requirements, funding-source expectations, company policies, and applicable CARF standards
Supporting recruitment, interviewing, onboarding, training, performance management, and employee retention
Building relationships with vocational rehabilitation agencies, schools, employers, families, community organizations, and referral partners
Conducting outreach and presentations to strengthen referral pipelines and community awareness
Preparing accurate reports regarding staffing, referrals, service delivery, compliance, and regional performance
Escalating significant employee, client, safety, ethical, or compliance concerns appropriately
Providing limited direct program support when necessary to maintain continuity of services
Reviewing application instructions and identifying all required components
Researching current requirements through official state and federal sources
Developing detailed application checklists, timelines, and responsibility assignments
Completing provider applications, enrollment forms, and online submissions
Coordinating Medicaid provider enrollment, Medicaid waiver, vocational rehabilitation, and other human-services applications
Gathering required corporate, financial, programmatic, personnel, compliance, and operational documentation
Organizing policies, exhibits, forms, attestations, and supporting evidence
Uploading documents to government portals and maintaining accurate submission records
Tracking submitted, pending, missing, rejected, corrected, and approved items
Monitoring deadlines and ensuring projects do not stall because of missing follow-up
Communicating professionally and persistently with government agencies and provider-enrollment representatives
Responding to requests for corrections, clarification, and additional documentation
Maintaining organized electronic files and a master expansion tracker
Confirming that current applications, regulations, manuals, forms, and submission procedures are being used
Identifying matters requiring executive, financial, legal, clinical, or compliance review
Obtaining accurate information from the appropriate leader rather than making assumptions
Providing concise written updates regarding application status, deadlines, barriers, risks, and decisions needed
Supporting implementation and startup activities following approval of new programs or provider enrollments