Regional Director of Clinical Education

Gentiva Hospice • Asheville, NC

3d

About The Position

The Regional Director of Clinical Education supports and educates assigned branches throughout South Carolina and western North Carolina on compliance, organizational policies and procedures, and federal and state regulatory requirements. The position leads quality initiatives and quality assurance activities across those branches. It coordinates with area, regional, and corporate staff and helps address external complaint surveys and complaints from patients, families, and the public.

Requirements

• RN degree required.
• Familiarity with state and federal guidelines and regulations.
• Ability to work with confidential information.
• Ability to work independently while also being a team player.
• Ability to communicate clearly with remote field, mid-level, and executive staff.
• Professional judgment and good problem-resolution skills.
• Comfort working with multiple online and computer applications.
• Ability to balance multiple tasks and manage conflicting priorities.
• Strong follow-up skills.
• Valid driver’s license and automobile liability insurance coverage.
• Unencumbered and active RN license in state of residence required if RN.
• Intermediate Excel skills.
• Basic PowerPoint skills.
• Experience reviewing data in electronic systems.

Nice To Haves

• Bachelor’s degree in nursing preferred.
• Two years of previous managerial experience preferred; of that experience, three years in the hospice service industry is preferred.
• Experience with HomeCare-HomeBase preferred.

Responsibilities

• Assist with education and monitor adherence to internal and external survey plans of correction.
• Coordinate regularly with appropriate area, regional, and corporate staff, including Medical Directors/Hospice Physicians, Clinical Managers, Executive Directors, Area Vice Presidents of Operations, and Administrators.
• Lead initiatives to drive clinical excellence by conducting education on key performance topics.
• Serve as the first responder to external complaint surveys.
• Assist with the proper handling and resolution of complaints from patients, families, and the public.
• Participate in organizational quality assessment and performance improvement program activities.
• Perform other duties as assigned.

Benefits

• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• Education support and tuition assistance for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary pet, critical illness, accident, and long-term care benefits for full-time associates.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree