Regional Director of Business Operations

Wallenius Wilhelmsen•Owings Mills, MD

7d•Hybrid

About The Position

The Regional Director of Business Operations reports directly to the COO and is accountable for delivering operational excellence across their region. This includes driving results and revenue growth, recruiting and developing top provider talent, and ensuring the highest level of patient satisfaction. The RDBO maintains full accountability for regulatory compliance, patient safety, and financial stewardship of departmental budgets — all in alignment with objectives established by the COO. This position will oversee offices in Anne Arundel, Calvert, Montgomery and Fairfax counties, as well as the Eastern Shore in Maryland. Regular travel throughout the region will be required.

Requirements

Strong interpersonal and communication skills
Demonstrated business acumen
Excellent analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Excellent result driven and people leadership capability
In-depth knowledge of health care finance best practices and standards
Understanding of health and safety standards in the medical industry
Excellent organization and time management skills
Knowledge of and compliance with HIPAA standards
Ability to think strategically to ensure the best possible outcomes and approach to an issue
Ability to plan, organize, prioritize, delegate, and manage tasks

Responsibilities

Drive patient satisfaction optimization through continuous monitoring of patient feedback, timely resolution of service concerns, and implementation of best practices across all regional locations
Maintain full P&L responsibility including managing and improving revenue, reducing clinical costs, and improving clinical margin across all service lines, including cosmetic revenue
Monitor and review provider schedules to maximize capacity utilization, patient encounters, and access across the region
Monitor and actively manage labor expense relative to budget, analyzing staffing levels, scheduling efficiency, and overtime to ensure labor costs remain within approved targets; identify opportunities to optimize workforce deployment without compromising patient care or service quality
Build and foster strong, collaborative relationships with physicians and business leaders to align on business strategies, enhance operational performance, and improve patient services
Recruit, develop, and retain top clinical and administrative talent, including onboarding and accelerating the productivity of new and ramping providers, to support regional growth and a high-performance culture
Partner with Compliance, Finance, and Human Resources departments to ensure adherence to company policy and applicable federal and state regulations
Provide consistent on-site leadership across multiple practice locations, typically spending four days per week in the field to ensure operational standards and team accountability