Regional Director - Intake Services

UHS•King of Prussia, PA

7d•Remote

About The Position

This position requires an experienced behavioral health professional with extensive experience in admissions within an acute inpatient psychiatric facility. The Regional Director - Intake Services will support the Intake departments of Behavioral Health facilities by analyzing operations, providing feedback, and directing improvements to ensure successful system functioning. The role involves supporting CEOs in recruitment, hiring, training, development, and oversight of Intake Directors. It also includes on-site observation and monitoring of Intake department productivity and performance, monitoring key indicators and trends related to calls, assessments, admissions, triage, deflections, and productivity. The position also involves providing trainings on Call Management, EMTALA, HIPAA, data entry systems, regulatory compliance, and intake best practices, as well as monitoring policies and procedures for accuracy and compliance. The Regional Director will attend monthly Operations calls to assist with strategy development for key indicators and Intake Department operations, and collaborate with other corporate departments to provide direction and support. This role also involves documenting and distributing agendas and communicating observations and directives for operational improvement through action plans. Additionally, the Regional Director will identify and share Intake best practices, develop trainings, and add content to the Intake SharePoint site.

Requirements

Master's degree with a minimum of 5-8 years' experience in an acute inpatient psychiatric facility.
Knowledge of behavioral health EMTALA and HIPAA requirements, TJC standards for intake and admissions, and electronic data entry systems preferred
Extensive national travel to various UHS Behavioral Health Hospitals and Programs throughout the United States.
Candidates must be open to 80% travel
Must be located within close proximity of a major U.S. airport

Responsibilities

Support CEO's in recruitment, hiring, training, development, and oversight of Intake Directors
On site observation and monitoring of Intake department productivity and performance to ensure effective and efficient systems for patient access to care
Monitoring of Intake key indicators and trends related to calls, assessments, admissions, triage, deflections, and productivity. (Daily, Weekly, and Monthly Reports, Corporate database)
Provide trainings to Intake departments related to Call Management, EMTALA, HIPAA, data entry systems, regulatory compliance, and intake best practices
Monitor Intake policies and procedures for accuracy and compliance with local, state, and federal regulations
When invited, attend monthly Operations calls led by facility VP, to assist with the development of strategies for improvement in key indicators and Intake Department operations
Collaborate with other corporate departments (Clinical, Risk, Business Development, Finance) as needed to provide direction and support to facility Intake operations.
Participate in multidisciplinary Corporate initiatives by attending scheduled meetings and serving as a representative of Intake Services
Documentation and distribution of agenda prior to each site.
Communicate verbally and in writing to Intake Directors, CEO’s, Operations VP’s, and other corporate employees regarding Intake observations and directives for operational improvement in Intake through action plans including specific goals and time-frames
Identify and share Intake best practices with corporate colleagues and Intake departments across the division.
Develop trainings and competencies for the division related to Intake best practices.
Add content to the Intake SharePoint site