LPN - Regional Intake Specialist

Hartford HealthCare at Home•Torrington, CT

11h•Onsite

About The Position

The Region Clinical Intake Specialist manages and coordinates the clinical intake process for Home Health and Hospice services across multiple branches. The role uses the Homecare Homebase (HCHB) system and serves as a liaison among referral sources, clinical teams, and operational leadership. Responsibilities include the clinical aspects of intake, communication with patients, families, and admitting clinicians, accurate and timely clinical data entry, Face to Face encounter accuracy, and PCP/MD verification. The specialist helps ensure timely admissions in accordance with intake policies and regulatory requirements, and recommends process and policy improvements. The role stays informed about organizational clinical quality metrics and requirements established with Home Care Leadership, healthcare networks, and other partners. It ensures admissions comply with contract terms and coordinates patient care transitions through education, care planning, and collaboration with providers and case managers, within payer and financial guidelines. The specialist also maintains relationships with referral sources and clinical leaders, monitors community and customer perceptions, and collects and reports clinical referral data and customer trends.

Requirements

Licensed clinician (RN, LPN, or equivalent).
At least 1 year of administrative or clinical healthcare experience.
Healthcare experience; preferably experience in referrals or intake in a home health or hospice environment.
Good communication, negotiation, and public relations skills.
Demonstrated autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

Bachelor’s degree preferred, such as a BSN, Healthcare Administration, or a related field.
1–3 years of experience, preferably in Home Care.

Responsibilities

Manage and coordinate the clinical intake process for Home Health and Hospice services across multiple branches using the Homecare Homebase (HCHB) system.
Perform clinical intake tasks, including communication with patients, families, and admitting clinicians; accurate and timely clinical data entry; Face to Face encounter accuracy; and PCP/MD verification.
Ensure timely patient admissions in accordance with intake policies and applicable requirements.
Recommend improvements to intake processes and policies.
Ensure compliance with state, federal, and Joint Commission referral and intake regulations.
Stay informed about clinical quality metrics and requirements established with Home Care Leadership, healthcare networks, and other partners.
Ensure patient admissions comply with applicable contract rules, requirements, and terms.
Establish and maintain positive working relationships with current and potential referral sources and associated clinical leadership teams.
Coordinate patient care transitions to home care through patient education, care planning, and coordination with providers, case managers, and other clinical needs within payer and financial guidelines.
Monitor community and customer perceptions of Hartford Healthcare at Home as a high-quality service provider.
Collect and report clinical referral data and key customer trends.
Perform other job-related tasks as requested.