Regional Director ICF Operations

Dungarvin•Dallas, TX

10d•Onsite

About The Position

Dungarvin is seeking a Regional Director to provide senior operational leadership across Louisiana, Texas, Oklahoma, and New Mexico. The position oversees a $50M+ operation supporting approximately 700 employees and a portfolio that includes residential services, ICF/IID, day programs, employment services, and community-based supports. The Regional Director partners with the COO and executive team to shape regional strategy, support growth and acquisition initiatives, address complex operational challenges, and develop high-performing leaders. The role emphasizes quality outcomes, financial performance, regulatory excellence, leadership development, and strategic growth, while ensuring services are person-centered and aligned with Dungarvin’s mission and values. The position is onsite and typically follows a Monday–Friday schedule during standard business hours. Flexibility is required to meet operational priorities, attend executive meetings, support acquisitions, and respond to urgent business needs. Travel is approximately 60–75% throughout Louisiana, Texas, New Mexico, and Oklahoma, with frequent overnight travel averaging three or four weeks per month. Dungarvin describes itself as a mission-driven provider of support services founded in 1976. It supports people with intellectual and developmental disabilities, including people with mental health, behavioral, or complex medical needs, and operates services nationwide.

Requirements

Bachelor’s degree in Human Services or a related field, such as Psychology, Counseling, Allied Health, Educational Psychology, or Sociology.
At least 5 years of progressive senior-level leadership experience overseeing complex human services operations, developing leaders, managing geographically dispersed teams, and achieving quality, operational, and financial objectives.
At least 7 years of experience supporting individuals with intellectual and developmental disabilities, including direct experience overseeing Intermediate Care Facilities (ICF/IID) and services such as residential, day programs, employment or vocational supports, and community-based programs.
Proven experience overseeing budgets of $50M or more, P&L performance, forecasting, labor management, and resource allocation, and using operational metrics to improve performance and support strategic decisions.
Experience leading multi-state initiatives, M&A activities, change-of-ownership processes, RFPs, business development efforts, and organizational transformation initiatives.
Proficiency with Microsoft 365 applications and operational reporting systems, with experience using Power BI dashboards and analytics to identify trends, measure outcomes, improve performance, and drive continuous improvement.
Ability to build trust, develop leaders, create accountability, and influence teams, executives, regulatory partners, and community stakeholders.
Strong strategic thinking and business acumen, balancing mission, people, quality, and financial performance while identifying opportunities and anticipating challenges.
Ability to communicate transparently, confidently, and diplomatically and build relationships across diverse teams and stakeholder groups.
Adaptability and resilience in a dynamic, travel-intensive environment, including managing competing priorities, navigating ambiguity, and responding to complex challenges.
Strong operational problem-solving skills, including identifying root causes and implementing sustainable solutions.
Demonstrated empathy, sound judgment, discretion, and alignment with Dungarvin’s mission and values.

Nice To Haves

Strong knowledge of ID/DD/IDD, ICF, HCBS, Medicaid Waiver programs, managed care models, CMS requirements, state licensing regulations, compliance standards, and quality assurance practices.
Experience navigating multi-state operations, funding structures, provider networks, crisis management, and system-level change.
Experience evaluating operations, improving systems and workflows, and implementing strategies that enhance service quality, operational efficiency, and organizational effectiveness.
Advanced education, leadership training, or relevant certifications such as CPHQ, PMP, cHAP, Lean Six Sigma, CARF accreditation or surveyor credentials, or other healthcare, quality, or compliance credentials.

Responsibilities

Provide executive oversight of operations in Louisiana, Texas, Oklahoma, and New Mexico, ensuring person-centered services and achievement of operational, financial, and organizational goals.
Strengthen quality assurance systems, monitor performance trends, maintain regulatory readiness, and identify opportunities to reduce risk and improve outcomes.
Oversee regional financial performance, including P&L accountability, budgeting, forecasting, labor optimization, and resource allocation.
Identify opportunities for sustainable growth and improved business performance.
Support business development, acquisitions, change-of-ownership activities, integration efforts, and strategic projects that expand services and strengthen regional operations.
Coach, mentor, and develop senior leaders; build leadership pipelines, strengthen accountability, and foster a culture aligned with the organization’s mission and values.
Build relationships with internal leaders, state agencies, funding partners, regulatory organizations, families, and community stakeholders.
Use KPIs, operational trends, reporting systems, and analytics to identify risks, improve outcomes, and guide decisions.
Evaluate operations and implement sustainable improvements to service quality, operational efficiency, and business performance.