Regional Director ICF Operations

Dungarvin • Albuquerque, TX

10d • Onsite

About The Position

The Regional Director serves as a senior operational executive overseeing Dungarvin’s multi-state region across Louisiana, Texas, Oklahoma, and New Mexico. The role leads a portfolio of services for people with intellectual and developmental disabilities, including residential services, ICF/IID, day programs, employment services, and community-based supports. The operation includes a budget exceeding $50 million and approximately 700 employees.

As a partner to the COO and executive team, the Regional Director shapes regional strategy, supports growth and acquisition initiatives, addresses complex operational challenges, and develops high-performing leaders. The position is responsible for quality outcomes, financial performance, regulatory excellence, leadership development, and strategic growth. The work is onsite and typically follows a Monday–Friday schedule during standard business hours, with flexibility for operational priorities, executive meetings, acquisitions, and urgent business needs. Travel is approximately 60–75% across the region, with frequent overnight travel averaging three or four weeks per month.

Requirements

• Bachelor’s degree in Human Services or a related field, such as Psychology, Counseling, Allied Health, Educational Psychology, or Sociology.
• At least 5 years of progressive senior-level leadership experience overseeing complex human services operations, developing leaders, managing geographically dispersed teams, and achieving quality, operational, and financial objectives.
• At least 7 years of experience supporting people with intellectual and developmental disabilities, including direct experience overseeing ICF/IID and services such as residential, day programs, employment or vocational supports, and community-based programs.
• Proven experience overseeing budgets of $50 million or more, P&L performance, forecasting, labor management, and resource allocation.
• Experience using operational metrics to improve performance and support strategic decision-making.
• Experience leading multi-state initiatives, M&A activities, change-of-ownership processes, RFPs, business development efforts, and organizational transformation initiatives.
• Proficiency with Microsoft 365 applications and operational reporting systems.
• Experience using Power BI dashboards and analytics to identify trends, measure outcomes, improve performance, and drive continuous improvement.
• Ability to travel approximately 60–75% throughout Louisiana, Texas, New Mexico, and Oklahoma, including frequent overnight travel averaging three or four weeks per month.
• Flexibility to support operational priorities, executive meetings, acquisitions, and urgent business needs.

Nice To Haves

• Knowledge of ID/DD, ICF, HCBS, Medicaid Waiver programs, managed care models, CMS requirements, state licensing regulations, compliance standards, and quality assurance practices.
• Experience navigating multi-state operations, funding structures, provider networks, crisis management, and system-level change.
• Experience evaluating operations, improving systems and workflows, and implementing strategies that enhance service quality, operational efficiency, and organizational effectiveness.
• Advanced education, leadership training, or relevant certifications such as CPHQ, PMP, cHAP, Lean Six Sigma, CARF accreditation or surveyor credentials, or other healthcare, quality, or compliance credentials.

Responsibilities

• Provide executive oversight of operations in Louisiana, Texas, Oklahoma, and New Mexico, ensuring high-quality, person-centered services and achievement of operational, financial, and organizational goals.
• Strengthen quality assurance systems, monitor performance trends, maintain regulatory readiness, and identify opportunities to reduce risk and improve outcomes.
• Oversee regional financial performance, including P&L accountability, budgeting, forecasting, labor optimization, and resource allocation.
• Identify opportunities for sustainable growth and improved business performance.
• Support business development, acquisitions, change-of-ownership activities, integration efforts, and strategic projects.
• Coach, mentor, and develop senior leaders; build leadership pipelines, strengthen accountability, and foster a culture aligned with Dungarvin’s mission and values.
• Build relationships with internal leaders, state agencies, funding partners, regulatory organizations, families, and community stakeholders.
• Use operational metrics and analytics to identify trends, measure outcomes, improve performance, and support strategic decisions.

Benefits

• 401(k) plan with employer match after one year of service.
• Necessary equipment provided and a monthly cell phone stipend.
• PTO that increases with tenure, PTO donation options, and paid sick leave.
• Medical, dental, and vision coverage.
• Pet insurance and supplemental insurance options.
• Flexible spending and health savings accounts (FSA and HSA).
• Company-paid long-term disability and life insurance.
• National brand discounts.
• Employee referral program.
• Employee Assistance Program.
• Internal job mobility nationwide.
• Mileage reimbursement of $0.50 per mile.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior