Regional Director ICF Operations

Dungarvin•Albuquerque, NM

1h•Onsite

About The Position

The Regional Director is a senior operational executive leading Dungarvin’s multi-state region across Louisiana, Texas, Oklahoma, and New Mexico. The role oversees a $50M+ operation and approximately 700 employees across residential services, ICF/IID, day programs, employment services, and community-based supports. The director drives quality outcomes, financial performance, regulatory excellence, leadership development, and strategic growth in services supporting people with intellectual and developmental disabilities. As a partner to the COO and executive team, the Regional Director shapes regional strategy, supports growth and acquisition initiatives, navigates complex operational challenges, and develops high-performing leaders. The role is onsite, typically Monday through Friday during standard business hours, with flexibility for operational priorities, executive meetings, acquisitions, and urgent business needs. It requires approximately 60–75% travel throughout Louisiana, Texas, New Mexico, and Oklahoma, including frequent overnight travel averaging three or four weeks per month.

Requirements

Bachelor’s degree in Human Services or a related field, such as Psychology, Counseling, Allied Health, Educational Psychology, or Sociology.
At least 5 years of progressive senior-level leadership experience overseeing complex human services operations, developing leaders, managing geographically dispersed teams, and achieving quality, operational, and financial objectives.
At least 7 years of experience supporting individuals with intellectual and developmental disabilities, including direct oversight of ICF/IID facilities and services such as residential, day programs, employment or vocational supports, and community-based programs.
Proven experience overseeing budgets of $50M or more, P&L performance, forecasting, labor management, and resource allocation, using operational metrics to improve performance and support strategic decisions.
Experience leading multi-state initiatives, M&A activities, change-of-ownership processes, RFPs, business development, and organizational transformation initiatives.
Proficiency with Microsoft 365 applications and operational reporting systems; experience using Power BI dashboards and analytics to identify trends, measure outcomes, improve performance, and drive continuous improvement.

Nice To Haves

Strong knowledge of ID/DD/IDD, ICF, HCBS, Medicaid Waiver programs, managed care models, CMS requirements, state licensing regulations, compliance standards, and quality assurance practices.
Experience navigating multi-state operations, funding structures, provider networks, crisis management, and system-level change.
Experience evaluating operations, improving systems and workflows, and implementing strategies that enhance service quality, operational efficiency, and organizational effectiveness.
Advanced education, leadership training, or relevant certifications such as CPHQ, PMP, cHAP, Lean Six Sigma, CARF accreditation or surveyor credentials, or other healthcare, quality, or compliance credentials.

Responsibilities

Provide executive oversight of operations in Louisiana, Texas, Oklahoma, and New Mexico, ensuring high-quality, person-centered services and achievement of operational, financial, and organizational goals.
Strengthen quality assurance systems, monitor performance trends, maintain regulatory readiness, identify risks, and improve outcomes.
Oversee regional financial performance, including P&L accountability, budgeting, forecasting, labor optimization, and resource allocation; identify opportunities for sustainable growth and improved business performance.
Support business development, acquisitions, change-of-ownership activities, integration efforts, and strategic projects to expand services and strengthen regional operations.
Coach, mentor, and develop senior leaders; build leadership pipelines, strengthen accountability, and foster a culture aligned with Dungarvin’s mission and values.
Build relationships with internal leaders, state agencies, funding partners, regulatory organizations, families, and community stakeholders to advance organizational goals.