Regional Director, Human Resources

OneDigital•Phoenix, AZ

1d•Hybrid

About The Position

The Regional HR Director serves as a senior leader responsible for overseeing HR service delivery across a portfolio of PEO/ASO clients through a team of HR Business Partners and HR Consultants. This role is accountable for building, developing, and leading a high-performing HR team that delivers consistent, compliant, and high-quality client experiences. The Regional HR Director ensures that HR service delivery is proactive, structured, and aligned with organizational standards, while also supporting scalability across the business. Unlike a traditional HR Director role, this position is not responsible for day-to-day HR administration for the broader client base. Instead, it functions as a strategic leader, escalation point, and coach, stepping into client matters selectively - primarily for high-revenue, high-risk, or complex situations - to stabilize relationships, resolve issues, and model best practices for the team. This role is also responsible for establishing and maintaining a structured approach to quality assurance, consistency, and risk mitigation across HR service delivery. This role is based in the regional office in Phoenix, AZ, and includes local travel with occasional overnight travel.

Requirements

8+ years of HR experience, preferably within PEO, ASO, or multi-client service environments
3+ years of leadership experience managing HR teams (HRBPs, Consultants, or similar roles)
Strong background in employee relations, compliance, and multi-state employment practices
Experience managing complex client environments and escalated HR issues
Proven ability to coach and develop HR professionals
Experience supporting or leading HR onboarding/implementations
Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Nice To Haves

The ideal Regional HR Director is: A people-first leader who prioritizes team development and engagement
Highly credible in HR disciplines, especially employee relations and compliance
Calm, confident, and effective in high-stakes or escalated situations
Operationally disciplined with a focus on consistency, documentation, and risk mitigation
Proactive, accountable, and solutions-oriented
Skilled at influencing across teams without direct authority
Comfortable balancing strategic leadership with selective hands-on involvement

Responsibilities

Lead, coach, and develop a team of HR Business Partners and HR Consultants across varying experience levels
Foster a culture of accountability, responsiveness, and high-quality client service
Drive employee engagement through regular 1:1s, performance management, and career development planning
Identify skill gaps and implement targeted training to elevate HR competency across the team
Provide ongoing coaching in core HR disciplines, including employee relations, compliance, and client communication
Reinforce consistency in approach, documentation, and service delivery standards
Model leadership behaviors and HR best practices through direct involvement when needed
Ensure consistent, high-quality HR service delivery across assigned client base
Oversee team execution of client touchpoints, ensuring alignment with service standards
Act as a senior escalation point for complex or sensitive HR issues
Support relationship stabilization efforts for at-risk or high-impact clients
Maintain direct involvement with a select group of high-revenue or strategic clients
Balance client advocacy with compliance requirements, risk mitigation, and organizational standards
Lead resolution of complex employee relations issues, compliance concerns, and organizational challenges
Step into escalated situations to provide direction, credibility, and resolution strategy
Coach HRBPs and Consultants through challenging scenarios to build capability and confidence
Ensure issues are documented, tracked, and resolved with appropriate follow-through
Identify patterns in escalations and implement preventative strategies
Oversee HR onboarding for new clients to ensure a seamless and structured experience
Partner with implementation teams to validate HR setup, policies, and service expectations
Ensure HR team readiness and alignment prior to client go-live
Step in as needed to support high-value client onboarding or complex transitions
Identify onboarding gaps and drive improvements to reduce downstream issues
Provide oversight of HR service delivery workflows, ensuring consistency and adherence to SOPs
Establish and maintain standards for documentation, case management, and compliance practices
Design, implement, and continuously refine a quality assurance (QA) framework, including audit protocols, file reviews, and service consistency checks
Leverage QA insights, trends, and reporting to improve service quality, reduce risk, and enhance team performance
Ensure alignment with internal compliance, legal, and risk management requirements
Promote disciplined use of systems (e.g., HRIS, CRM) to ensure visibility and accountability
Identify inefficiencies and implement process improvements to enhance scalability and consistency
Standardize HR workflows and reinforce adherence to established procedures
Utilize reporting and metrics to monitor team performance, service levels, and client outcomes
Drive initiatives related to automation, system enhancements, and service model improvements
Partner with leadership to continuously evolve the HR service delivery model
Act as a connector between HR, Payroll, Benefits, Compliance, and Operations teams
Ensure alignment across functions to deliver a seamless client experience
Translate client or operational challenges into clear internal action plans
Reduce friction caused by miscommunication, unclear ownership, or inconsistent execution
Improve client retention through consistent, high-quality HR service delivery
Strengthen employee engagement and capability within HR teams
Reduce compliance and employee relations risk through proactive oversight and QA controls
Enhance onboarding experiences for new clients
Support scalable growth through standardized, repeatable HR practices
Provide senior-level coverage for high-value and high-risk client situations