Regional Director, Clinic & ASC Operations – North

Healthcare Outcomes Performance Co. (HOPCo)•Flagstaff, AZ

10h•Hybrid

About The Position

The Regional Director, Clinic & ASC Operations provides leadership, managerial supervision, and resource support across clinic and ambulatory surgery center (ASC) operations in the North region. This role oversees the Clinic Supervisor team and ASC leadership (OR Manager, Sterile Processing, and Pre/Post Recovery) to improve the effectiveness, quality, and financial performance of all clinic and surgical services within the region. The Regional Director develops patient care programs, establishes policy and procedure, participates in cross-department decision making, conducts performance improvement activities, and represents regional operations at Governing Board and Medical Executive Committee meetings. Basic management functions include planning, organizing, staffing, leading, and controlling department processes across both settings, with a focus on improving outcomes in Financial, Growth, People, Service, and Quality metrics.

Requirements

Bachelor's degree in a relevant field required; Bachelor of Science in Nursing (BSN) preferred.
Master's degree preferred (MSN, MHA, or MBA).
5–7 years of increasingly responsible healthcare operations or administrative leadership experience, spanning both clinic and ambulatory surgery center settings preferred.
Previous supervisory experience in a medical clinic and/or ambulatory surgery center setting required.
Surgical services and quality management experience preferred.
Must have excellent interpersonal and communication skills.
Demonstrates an ability to generate creative and innovative approaches to solve problems.
Current RN licensure in the State of Arizona is required.
Knowledge of clinic patient flow, procedures, and medical terminology.
Knowledge of medical insurance plans and administrative reporting and control procedures.
Knowledge of the principles and practices of surgery/perioperative management and support departments.
Comprehensive knowledge of government regulations and accreditation standards, including The Joint Commission, State of Arizona, AORN, SPD, and ASPAN standards.
Knowledge of risk management issues in a clinical or surgical setting.
Knowledge of employee development and administrative supervision practices.
Skill in effective management of clinic and ASC staff, including training, mentoring, and delegation.
Skill in creating and maintaining a professional, positive patient- and staff-facing atmosphere.
Skill in analyzing situations accurately and taking effective, decisive action.
Skill in exercising a high degree of initiative, judgment, and discretion to achieve organizational objectives.
Skill in establishing and maintaining effective working relationships with employees, providers, management, and the public.
Ability to resolve customer service issues and identify areas of improvement across clinic and ASC settings.
Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers and staff.
Ability to analyze workflows to maximize the patient experience and minimize organizational expense.
Ability to organize and integrate regional priorities and deadlines across multiple sites.
Ability to assume responsibility and exercise authority over assigned work functions.
HOPCo Mission, Vision and Values must be read and signed.
OSHA requirements and training to include Annual Safety Training.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
Master's degree preferred (MSN, MHA, or MBA).
5–7 years of increasingly responsible healthcare operations or administrative leadership experience, spanning both clinic and ambulatory surgery center settings preferred.
Surgical services and quality management experience preferred.

Responsibilities

In partnership with Clinic and ASC leadership, coach and lead all staff to instill the organization's mission, vision, and core values through education, demonstration, huddles, and results.
Creates an environment that inspires collaboration and integration across clinic and ASC departments.
Personally influences regional results through a visible presence in assigned service areas, engaging with processes, monitoring performance, and building relationships; responds to service concerns in person.
Manages overall clinic performance within the North region, including capacity, MIPS and Promoting Interoperability measures, encounter times, and patient volumes.
In coordination with Clinic Supervisors, assesses staffing needs and staffing ratios to ensure clinics run efficiently while providing exemplary patient care.
Addresses daily provider concerns regarding workflow, staffing, and patient needs; assists in managing provider templates.
Interviews, onboards, and creates training for new Clinic Supervisors.
Proactively manages key ASC operational systems including quality, service design, process design, layout, people, and work systems; establishes and monitors continuous quality improvement performance standards.
Partners with surgeons and anesthesia providers to establish a safe environment for patients and smooth surgical workflow.
Manages perioperative and support department efficiency in line with AORN, SPD, and ASPAN standards.
Facilitates the development of Clinic Supervisors and ASC leaders through effective selection, onboarding, performance evaluation, coaching, and real-time feedback; holds regular 1:1s.
Leads ongoing quality monitoring of staff competencies and assists in training and education across clinic and ASC teams.
Writes and reviews job descriptions on an ongoing basis for direct reports.
In coordination with Quality, creates, implements, and enforces written policies and procedures for patient care processes across all clinic and ASC settings.
Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to clinic and ASC operations (e.g., The Joint Commission, State of Arizona, AORN, SPD, ASPAN).
Investigates and resolves patient or customer concerns and complaints; personally manages internal follow-up.
Demonstrates outcomes as measured through established metrics and patient satisfaction surveys.
Manages direct expenses across clinic and ASC areas according to budgeted levels; manages the revenue cycle within area of influence.
Prepares budgets for areas of responsibility and prioritizes capital needs based on regional goals and technology required for patient care.
Works with Supply Chain to manage inventory costs and turns across clinic and ASC settings.
Updates senior management on variances with qualitative and quantitative analysis and corrective action plans.
Establishes, implements, and manages KPI dashboards to achieve regional goals in conjunction with key stakeholders.
Develops and delivers presentation materials for organizational meetings.
Organizes and facilitates board meetings to provide financial and operational overviews; represents regional operations at the Governing Board and Medical Executive Committee.
Advises the executive team on best practices in patient care and acts as a spokesperson for patient-related issues.