Regional Director, AIC Operations

LUX Infusion•Anchorage, AK

8d•Hybrid

About The Position

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We are looking for a Regional Director, AIC Operations who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day. The Regional Director, AIC Operations provides strategic leadership, operational oversight, and financial accountability across multiple ambulatory infusion center (AIC) locations. This role is responsible for driving operational performance, improving site profitability, optimizing resource utilization, and ensuring regulatory compliance across a multi-site infusion network. The Regional Director partners closely with clinical leadership, finance, revenue cycle, intake, pharmacy, scheduling, and business development teams to execute scalable operational strategies that improve patient access, treatment growth, operational efficiency, and margin performance. This role combines remote operational management with routine on-site leadership presence to support branch performance, workforce engagement, and expansion readiness.

Requirements

Bachelor’s degree in business, Healthcare Administration, Operations, or related field—or equivalent operational leadership experience
Operational leadership experience in healthcare, infusion services, ambulatory care, specialty pharmacy, or multi-site healthcare operations
Demonstrated experience managing operational metrics, financial performance, and multi-site accountability
Strong understanding of healthcare operations, compliance standards, staffing models, and performance management
Experience leading distributed or hybrid teams
Strong analytical, financial, and operational problem-solving skills
Ability and willingness to travel routinely to infusion branch locations.

Nice To Haves

Experience in ambulatory infusion, specialty pharmacy, or similar patient-service healthcare environments
Experience supporting de novo site launches, acquisitions, or operational integrations
Knowledge of infusion reimbursement models, margin drivers, and revenue cycle workflows
Experience with KPI dashboards, analytics, and performance reporting
Knowledge of USP standards and medication handling requirements
Lean, Six Sigma, or continuous improvement experience

Responsibilities

Provide strategic and operational leadership across multiple ambulatory infusion center locations within an assigned region
Drive operational performance, scalability, and consistency across a multi-site infusion network
Support growth initiatives through operational readiness, workforce planning, and performance optimization
Oversee daily operations across multiple infusion branch locations utilizing a hybrid leadership model combining remote management and routine on-site visits
Drive performance against key operational metrics, including: Treatment volume growth, Referral conversion rates, Chair utilization, Site profitability and margin performance, Labor productivity, Inventory accuracy, Scheduling efficiency, Patient satisfaction scores
Analyze operational dashboards, financial reports, and KPI trends to identify opportunities for revenue growth, expense reduction, and workflow optimization
Lead operational performance improvement initiatives to increase throughput, scalability, and margin performance
Develop and implement standardized operational workflows to improve consistency, efficiency, and quality outcomes
Support operational planning, staffing, and readiness for new branch openings, acquisitions, and integration initiatives
Lead and support a distributed, multi-site operations team across remote and on-site infusion environments
Conduct performance reviews, leadership rounding, and operational coaching sessions
Foster a culture of accountability, operational excellence, collaboration, and patient-centered care.
Support hiring, onboarding, succession planning, and talent development across the region
Partner with site leaders to establish measurable goals and performance expectations
Maintain accountability for regional operational and financial performance, including revenue growth, gross profit, labor utilization, and operating expense control
Bring thoughtfulness, reliability, and follow‑through to your work
Identify and implement better ways to serve patients, providers, and teammates
Monitor site-level P&Ls, budget adherence, and operational spend
Partner with finance and revenue cycle teams to improve reimbursement performance, reduce denials, and optimize collections
Identify opportunities to improve chair utilization, scheduling efficiency, referral pull-through, and infusion capacity
Utilize financial and operational data to support forecasting, staffing models, and strategic growth planning
Drive initiatives that improve EBITDA contribution and long-term site scalability
Support inventory optimization efforts, including medication reconciliation, waste reduction, purchasing oversight, and supply chain coordination
Ensure compliance with federal, state, accreditation, and organizational requirements related to infusion services, medication handling, and patient safety
Partner with clinical leadership to maintain alignment with USP standards and infusion best practices
Conduct operational audits, safety reviews, and compliance assessments during site visits
Implement and monitor corrective action plans as needed
Maintain readiness for accreditation surveys, regulatory inspections, and internal audits
Ensure operational processes support safe medication storage, handling, documentation, and inventory management
Partner with nursing leadership, intake, reimbursement, pharmacy, compliance, finance, HR, scheduling, and quality teams
Collaborate on patient access workflows, clinical coordination, revenue cycle initiatives, and operational improvements
Serve as the primary operational escalation point for issues impacting patient care, workflow efficiency, staffing, or branch performance
Support business development and provider relationship initiatives contributing to referral growth and regional expansion
Lead operational preparation and integration for new branch openings, acquisitions, and regional expansions
Identify opportunities to enhance operational efficiency, patient access, and infusion service capabilities
Support implementation of scalable infrastructure, reporting tools, and standardized workflows across a growing network
Evaluate operational technologies and process improvement initiatives that support sustained growth
Perform other related duties as assigned