Regional Delivery Director, Mid-West

Bob's Discount Furniture • Chicago, IL

7d • Hybrid

About The Position

The Regional Delivery Director serves as a Culture, Brand, and Customer Experience ambassador for their assigned region and across the company. This role oversees a portfolio primarily made up of Third-Party Logistic (3PL) carriers and supports the market of stores indirectly through delivery operations. Acting as both liaison and subject matter expert, the Regional Delivery Director collaborates closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more. This leader is accountable for meeting and exceeding financial, operational, and customer experience targets, while managing and improving people and processes. Success is rooted in transparent, positive leadership that reflects “The Bob’s Way.”

Requirements

• 7+ years of experience in transportation logistics management and retail multi-unit operations with continuous improvement achievements.
• 7+ years in logistics management with demonstrated continuous improvement.
• 7+ years in multi-unit retail leadership.
• Bachelor’s degree; or 15 years of equivalent experience in transportation logistics or retail multi-unit management.
• Proficiency in SAP, routing software, WMS, and CX platforms.
• Ability to sit, walk, stand, bend, stoop, kneel, crouch, push, pull, and handle/move up to 50 lbs unassisted; up to 100 lbs with reasonable accommodation.

Nice To Haves

• Strong communication skills with ability to influence at all levels of management.
• Conflict management and motivational leadership to build a positive, high-performance culture.
• Experience negotiating contracts.
• Ability to manage a 50% travel schedule while balancing office and field demands.

Responsibilities

• Oversees a portfolio primarily made up of Third-Party Logistic (3PL) carriers.
• Supports the market of stores indirectly through delivery operations.
• Collaborates closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more.
• Accountable for meeting and exceeding financial, operational, and customer experience targets.
• Manages and improves people and processes.
• Delivers best-in-class customer satisfaction across 200+ daily routes and $750M in delivered sales volume.
• Aligns business objectives with operational execution.
• Leads cross-functional initiatives.
• Delivers measurable results.
• Analyzes complex problems, implements solutions, and improves routing efficiency, compliance, and depot performance.
• Manages 3PL partnerships.

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Generous PTO (vacation, personal, sick leave, holidays, and your birthday!)
• 401(k) Profit Sharing with company match
• Pet Insurance
• Company-paid Life Insurance options
• Professional Development through tuition reimbursement, on-demand learning, and career growth pathways
• Employee Discounts from Day 1, plus exclusive partner savings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior