Regional Delivery Director, Mid-West
About The Position
The Regional Delivery Director serves as a Culture, Brand, and Customer Experience ambassador for their assigned region and across the company. This role oversees a portfolio primarily made up of Third-Party Logistic (3PL) carriers and supports the market of stores indirectly through delivery operations. Acting as both liaison and subject matter expert, the Regional Delivery Director collaborates closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more. This leader is accountable for meeting and exceeding financial, operational, and customer experience targets, while managing and improving people and processes. Success is rooted in transparent, positive leadership that reflects “The Bob’s Way.”
Requirements
- 7+ years of experience in transportation logistics management and retail multi-unit operations with continuous improvement achievements.
- Proven ability to lead, motivate, and inspire teams across multiple sites.
- Strong track record in talent development, coaching, and accountability.
- Commitment to delivering best-in-class customer satisfaction.
- Skilled in P&L management, forecasting, and cost optimization.
- Ability to align business objectives with operational execution.
- Ability to lead cross-functional initiatives and deliver measurable results.
- Strong record of analyzing complex problems, implementing solutions, and improving routing efficiency, compliance, and depot performance.
- Proficiency in SAP, routing software, WMS, and CX platforms.
- Bachelor’s degree; or 15 years of equivalent experience in transportation logistics or retail multi-unit management.
- 7+ years in logistics management with demonstrated continuous improvement.
- 7+ years in multi-unit retail leadership.
- Ability to sit, walk, stand, bend, stoop, kneel, crouch, push, pull, and handle/move up to 50 lbs unassisted; up to 100 lbs with reasonable accommodation.
Nice To Haves
- Strong communication skills with ability to influence at all levels of management.
- Conflict management and motivational leadership to build a positive, high-performance culture.
- Experience negotiating contracts and managing 3PL partnerships.
- Ability to manage a 50% travel schedule while balancing office and field demands.
Responsibilities
- Oversees a portfolio primarily made up of Third-Party Logistic (3PL) carriers.
- Supports the market of stores indirectly through delivery operations.
- Collaborates closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more.
- Accountable for meeting and exceeding financial, operational, and customer experience targets.
- Manages and improves people and processes.
- Delivers best-in-class customer satisfaction across 200+ daily routes and $750M in delivered sales volume.
- Manages P&L, forecasting, and cost optimization while driving revenue and service outcomes.
- Aligns business objectives with operational execution.
- Leads cross-functional initiatives and delivers measurable results.
- Analyzes complex problems, implements solutions, and improves routing efficiency, compliance, and depot performance.
- Manages 3PL partnerships.
Benefits
- Competitive Medical, Dental, and Vision Insurance
- Generous PTO (vacation, personal, sick leave, holidays, and your birthday!)
- 401(k) Profit Sharing with company match
- Pet Insurance
- Company-paid Life Insurance options
- Professional Development through tuition reimbursement, on-demand learning, and career growth pathways
- Employee Discounts from Day 1
- Exclusive partner savings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
