Regional Complex Care Case Manager (Social Services) #510-2026-27

Catulpa Community Support Services • Whitby, ON

10d • CA$32 - CA$36 • Hybrid

About The Position

Catulpa Community Support Services is a FOCUS-accredited social services agency providing community supports to children, youth, adults, and families with special or unique needs. Serving as a regional resource, the Regional Complex Care Case Manager is responsible for providing comprehensive case management supports to individuals (children, youth, young adults) and families who receive Complex Special Needs (CSN) funded supports. Complex special needs funded supports may include: long-term in-home or in-community supports or resources, supportive living placement in a regional CSN designated Transfer Payment Agency or Supportive Living Placement in an Outside Placement Resource (OPR). This is a specialized case management function that provides for: i) monitoring of the implementation of the CSN funded service plan; ii) ongoing evaluation to ensure that the plan continues to be relevant and, in the child’s, or youth’s best interest; iii) accountability that CSN funds are being spent appropriately and, iv) referral to and support to access a range of required services.

Requirements

• Post-secondary degree at a university level in one of the social or behavioural disciplines with directly related experience (3 to 5 years) in working with children/youth and adults with multiple and complex areas of exceptionality (developmental disability, emotional/psychiatric needs, medically fragile, acquired brain injury) and their families.
• Knowledge of normal and abnormal development.
• Knowledge of family systems theory and an understanding of the family development and functioning.
• Ability to develop trusting, co-operative relationships with clients, families, service providers, and other stakeholders.
• Excellent communication and negotiating skills and judgment and ability to manage communication.
• Knowledge of community resources for youth and adults with special needs and relevant legislation.
• Ability to support self-advocacy and empowerment for families.
• Sensitivity, understanding and ability to work with a variety of value systems, beliefs and cultures.
• Working knowledge of word processing and data entry.
• Capacity to work independently.
• Aware of Health & Safety Rules & Regulations.
• Valid driver’s license and access to a reliable vehicle.

Nice To Haves

• A working understanding of French Language is beneficial.

Responsibilities

• Assist with the development, implementation and monitoring of the regionally approved integrated service plan (plan).
• Meet with all relevant parties (including the individual, family, community providers) to ensure that everyone is in agreement with the plan and to gather information and begin to plan for implementation.
• Research the availability and suitability of supportive living placement resources if these are specified in the plan.
• Research the availability and suitability of in-home or in-community resources if these are specified in the plan.
• Develop a budget for implementation of the plan.
• Work with the family and community and/or supportive living resources to plan for the transition. Provide supports (including counselling) as feasible and appropriate to the family and child to help them cope with the transition.
• Ensure that all aspects of the plan are implemented as intended and in as seamless a manner as possible.
• Formulate a current understanding of the individual’s needs, respecting values, preferences, beliefs, heritage and identity on an ongoing basis.
• Arrange for and/or facilitate the provision of specialized assessments as needed.
• Participate in the development and monitoring of the plan of care in supportive living settings in accordance with CYFSA/ SIPDDA requirements.
• Refer and assist in accessing required services.
• Provide social advocacy support.
• Monitor delivery of contracted services identified in the plan qualitatively and monetarily.
• Evaluate the plan to ensure ongoing appropriateness to meet individuals.
• Initiate planning for significant transitions and work to make these transitions as seamless as possible.
• Engage with the family of the child, youth or young adult in order to support and facilitate their ongoing involvement in their child’s life (e.g., through counselling, working with supportive living resources or the use of quasi-contracting).
• Maintain an organized and accurate electronic clinical record that demonstrates the provision of services, establishes accountability, and enables the evaluation of service quality for all persons served that includes: Recording and reporting client information necessary for effective case management and preparing progress reports, Collecting and reporting service delivery data as required, Adhering to all Regional Complex Care service/agency standards and guidelines and procedures.
• Promote the Regional Complex Care Service through presentations, literature and inter-agency functions.
• Attend and participate in supervision, team meetings, performance appraisal.
• Participate in professional development in consultation with manager, and demonstrates initiative in learning and developing new techniques of service delivery.
• Practice effective communication with co-workers, consulting and sharing resource information and providing case coverage as required.
• Participate in committee, work internally or externally as assigned.
• Adhere to all agency standards and guidelines and procedures including health and safety.
• Perform such other duties as may be assigned by the manager that are consistent with the incumbent’s position.

Benefits

• Paid sick days
• 2 float days
• 11 statutory holidays
• Hybrid work environment where eligible staff can apply to work from an approved home location for up to 50% of their work time.
• Access to an EAP Program that offer mental health supports, resources and more
• Continuous professional development opportunities to support career growth
• A supportive and collaborative team culture that includes a number of committees with staff from a variety of departments who work together on projects and processes that enhance our culture of inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level