Regional Commercial Parking Manager - Northeast

Parking Management Company•Baltimore, MD

2d•Hybrid

About The Position

The Regional Commercial Parking Manager is a capable, hands-on leader responsible for overseeing multiple hotel self-parking operations and managers within an assigned region. This individual ensures operational excellence, mentors, and develops team members, and maintains exceptional service standards. Success in this role requires strong business acumen, the ability to build and grow client relationships, and a commitment to achieving financial targets. The primary objective of this position is to expand and enhance the assigned region by increasing both the number of accounts and the financial performance of existing accounts. Key activities include generating leads, securing new business, nurturing client relationships, and strengthening financial reporting.

Requirements

High school diploma or general education degree (GED)
3 year minimum previous supervisory and related customer service/hospitality management experience is preferred
Management or leadership related training/certifications/business is preferred
A valid driver’s license
Reliable transportation
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
Pass and maintain a clean background check
Advanced Client Management Skills: Effectively communicating with stakeholders, understanding their needs, and promptly resolving any issues. The ability to anticipate evolving client requirements, coordinate responses across multiple locations, and adjust strategies as necessary.
Strong Analytical and Problem-Solving Abilities: Capability to dissect complex data and situations, particularly related to revenue and payroll. Pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.
Effective Training and Leadership Skills: Practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. Hands-on coaching, team building, and adaptability across multiple sites. Flexible leadership, accountability, and clear communication.
Expertise in managing payroll focused on scheduling and overtime control.
A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential.
Excellent Communication and Reporting Skills: Ability to communicate complex information in a clear and concise manner.
Adaptability and Flexibility: Adaptable to changing environments and flexible in managing various demands.
May be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.
Ability to work flexible hours when needed may be required.

Nice To Haves

3 year minimum previous supervisory and related customer service/hospitality management experience
Management or leadership related training/certifications/business

Responsibilities

Provides leadership and oversight for all assigned locations and associated teams.
Sets and refines performance measures to maintain high-quality service.
Implements strategies designed to streamline operations, uphold efficiency, and ensure compliance with company standards.
Directs the adoption of corporate initiatives and best practices across the region.
Proactively seeks out new business opportunities by leveraging company marketing resources and engaging potential clients.
Promotes various services, such as valet parking, self-park, and other revenue-generating offerings.
Collaborates with Human Resources and Division Leadership to develop market-competitive programs that support broader organizational goals.
Oversees the creation, review, and maintenance of revenue reports, budgets, profit-and-loss statements, and other accounting documents.
Ensures labor and non-labor budgets are managed efficiently across locations within the region.
Provides weekly written and verbal summaries of financial performance to senior leadership.
Actively participates in operational meetings to address financial performance and strategic adjustments.
Recruits, hires, and onboards managers who can effectively support local operations.
Fosters a culture of continuous improvement by creating and implementing programs that boost both employee morale and guest satisfaction.
Strengthens client relations, builds trust, and identifies new opportunities for partnership and growth.
Travels to site visits to oversee performance, address challenges, and support new account launches.
Provides consistent updates and performance insights into leadership.
Involves staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintains an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seeks and applies feedback from both internal and external customers.
Promotes a culture of quality and continuously works to enhance processes, services, and supervisory skills to drive team success.
Performs other tasks as assigned to support the company’s overall operational and financial objectives.
Attends required staff meetings and completes assigned training modules in a timely manner.
Manages payroll focused on scheduling and overtime control.
Instructs managers in creating efficient schedules and monitoring these for operational efficiency.
Collaborates with IT departments and external vendors for the successful rollout of new technologies.
Reports regularly to operations and HR.
Communicates effectively with various departments and external vendors.
Manages various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.