PARKING MANAGER - COMMERCIAL

Ace Parking • Cincinnati, OH

12h • $45,000 - $50,000

About The Position

The Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met. Effective communication is vital for the Shift Manager role. They must maintain constant communication property management, site manager, customers, and guests. We consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere. Our commitment to exceptional service is non-negotiable. The Parking Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed. While the Parking Manager's primary role is management, they should also be mindful of operational efficiency. The Parking Manager is responsible for overseeing many parts of a location’s operation.

Requirements

• Must have at least 3 years of managerial experience.
• Experience preparing and working within a budget.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Knowledge of and working skills in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs.)
• Availability to work flexible shifts/hours, including days, evenings, weekends and holidays

Nice To Haves

• A 4-year college degree is preferred but not required.
• Previous valet or customer service experience is a plus.
• A willingness to do whatever it takes to earn a "Thank You"

Responsibilities

• Delegate responsibilities and supervise business operations.
• Monitor location activity and ensure it is properly provisioned and staffed.
• Maintain continual communication with the client, customers, and corporate leadership.
• Maintain a clean business environment, including ensuring that signage and displays are appropriately positioned, visible, and updated with accurate rates.
• Generate reports and present information to upper-level managers and/or Clients upon request.
• Participate in the hiring, training, coaching, and counseling process of team members to ensure that performance standards are met.
• Maximize profitability by controlling expenses and efficiently manage operational staff.
• Approve timecards and manage labor hours.
• Process revenue, create, and manage an annual budget and expenditures.
• Compile location sales data and coordinate with the Company’s audit team to ensure all revenue is captured timely and accurately.
• Resolve conflicts or complaints from customers and employees.
• Work with vendors to ensure that the property is adequately supplied.
• Report all maintenance and equipment repairs to the client and assist as needed.
• Manage the parking areas and ensure an efficient traffic flow through the location.

Benefits

• $45,000-$50,000 plus potential bonus
• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree