Regional Collections Specialist in Manatee!

Waste Pro USA•Sarasota, FL

1d•Onsite

About The Position

The Collection Specialist is responsible for preventing customer accounts from becoming delinquent by monitoring accounts and conducting in-house collection efforts. The role involves contacting customers about past-due amounts, handling billing questions and payments, evaluating creditworthiness, maintaining account records, and coordinating collection strategies with internal and external partners. The position also provides backup support for customer service and Accounts Receivable as needed. The normal work setting is an office. The role requires regular keyboarding and other finger-dexterity tasks, with rare light physical effort that may include handling objects weighing less than 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Associate degree or equivalent.
At least 2 years of experience in credit and collections.
Basic financial skills, including knowledge of commonly used collections practices and procedures.
Proficiency using a PC and Microsoft Office, including Excel, Outlook, and Word.
Ability to communicate and interact effectively, orally and in writing.
Knowledge of the Fair Credit Reporting Act.
Excellent organizational skills.

Nice To Haves

Waste industry experience.

Responsibilities

Contact internal and external customers by telephone or email about past-due amounts, determine the reason for delinquency, and arrange collection or account adjustments.
Accept incoming calls to address billing issues, process payments, and issue credits.
Aim to make 30 to 40 calls per day and follow up on promises to pay.
Follow up on calls and send invoice copies by email, fax, or mail as required.
Make collection calls to customers at risk of service interruption due to nonpayment.
Perform credit evaluations for new or renewal business to determine creditworthiness.
Process credit card payments and resolve account questions and issues.
Assist the sales department with account setup by establishing credit limits and terms.
Run daily credit hold, credit balance, and aging reports.
Verify that customers who have paid to bring accounts current are returned to the service schedule when accounts were on credit hold.
Run the collection manager report and identify customers who need payment contact before the billing cycle processes.
Complete the weekly top 30 aging account report for the company CFO and other required recipients.
Run aging reports and update system notes on payment status.
Coordinate collection strategies and problem accounts with the offsite collections specialist, and upload account information to an outside collections company as required.
Provide backup for customer service and the Accounts Receivable Clerk as necessary.
Attend and participate in assigned corporation-sponsored training courses.
Keep current on job-appropriate technology.
Perform additional duties assigned by the Supervisor.