Regional Clinical Support Specialist

Sienna Senior Living • Markham, ON

2d • Hybrid

About The Position

The Regional Clinical Support Specialist provides clinical oversight and support across assigned sites to ensure quality resident care, regulatory compliance, and consistent wellness practices. Working closely with Directors of Wellness, the role supports care planning, quality assurance, infection prevention and control, risk management, team development, program implementation, and ongoing site support.

This role is a regional support role - it requires travel to and working out of our Retirement Sites in Ontario. Specifically but not limited to Ottawa, Perth, Kingston, Markham and Belleville. The successful candidate is required to have access to a reliable vehicle and a valid G license (travel reimbursement applies)

Requirements

• Current registration & in good standing with the College of Nurses in Ontario
• Knowledge of applicable provincial regulations and standards, inclusive of Memory Care
• Minimum 3 years experience in retirement living, geriatrics, and/or memory care
• Minimum of 2 years management/leadership experience as a Director of Wellness
• A warm personality with demonstrated empathy and understanding of the needs of residents
• First Aid and CPR Certified – Current
• Comprehensive technical knowledge is required on the aging process and gerontology.
• Access to a reliable vehicle and a valid G license

Nice To Haves

• Bilingual in English and French is preferred
• Gentle Persuasive Approach (GPA) Training/Certification preferred

Responsibilities

• Ensure care delivery aligns with legislative and organizational standards.
• Provide clinical and regulatory guidance to assigned sites.
• Support Directors of Wellness (DOW) in resident assessments using designated tools/software to determine care needs, staffing, and service fees.
• Assist in developing and communicating individualized care plans.
• Support incident response, and guide interventions to prevent recurrence.
• Ensure follow-up and compliance with wellness policies.
• Assist in tracking health changes, preparing reports, and communicating care adjustments and associated costs to residents and families.
• Support DOWs in preparing residents and families for transitions to higher levels of care.
• Participate in care conferences as needed.
• Participate in hiring, onboarding, and ongoing education of Directors of Wellness.
• Provide mentorship and guidance to ensure consistent clinical, quality and infection prevention and control practices across the region.
• Build collaborative relationships with hospitals and community health professionals to strengthen referral networks.
• Conduct, train and educate on the quality assurance program.
• Ensure documentation and practices meet standards.
• Support with the development of action plans.
• Manage assigned Clinical portfolio, champion and implement divisional programs and initiatives and support DOWs in managing wellness budgets within set parameters.
• Participate in emergency preparedness training.
• Ensure infection prevention protocols are implemented and provide outbreak management support.
• Identify clinical and operational risks proactively.
• Support DOWs in implementing preventative strategies, ensuring regulatory compliance, and minimizing liability through education, audits, and corrective action planning.
• Conduct regular site visits across the region, both on a routine schedule and in response to identified risks or concerns, to provide hands-on support, monitor compliance, and ensure quality of care.

Benefits

• A competitive compensation and vacation package
• Employer Paid Health & Dental Benefits
• RRSP with Company Match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with Company Match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs
• travel reimbursement applies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed