Regional Clinic Operations Manager
About The Position
Oula is redesigning maternity care from the ground up. Our modern maternity center combines the best of obstetrics and midwifery care to deliver a more evidence-based and personalized pregnancy experience. From our collaborative medical team, welcoming clinic, and remote care platform, we are setting a new standard for pregnancy that unifies modern medicine and human intuition. We are looking for a Regional Operations Manager to join our tech-enabled collaborative maternity practice. We’re searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team. In addition to helping shape Oula's overall patient experience, you will also be responsible for creating a stellar patient care experience that is consistent across multiple clinics and markets in the TriState Area. This is the perfect opportunity for an individual that is excited to help define and build and scale a new best-in-class maternity care experience.
Requirements
- 5+ years of operations experience
- 5+ years in a management role hiring, onboarding, managing, and motivating team members
- Prior experience managing a healthcare facility (multi-site management preferred)
- Experience getting into the weeds of different processes
- Intermediate computer skills - the ability to advocate for business needs and share ideas across the company through thoughtful spreadsheets and presentations
- A passion for metrics: track record for defining KPIs, setting goals, and beating them
Nice To Haves
- Passionate about improving maternity care, and excited to scale a tech-enabled service.
- A collaborator: will partner with clinicians, patient experience support teammates, and others to build best-in-class care.
- Creative: identifies issues and can think of solutions.
- A doer. Can turn feedback into meaningful experiments to run with the team. Willing to roll up sleeves and answer phones when the team needs you.
- Empathetic and emotionally in-tune with patient and team member needs.
- Metrics-driven. Cares about seeing results.
- Excited about the opportunity and chaos of an early-stage company.
Responsibilities
- Manager of managers, responsible for onboarding, training, managing and developing clinic managers.
- Driving vision and purpose across the organization and ensuring commitment to mission, values and DEI in all markets under purview.
- Ensuring leaders are developing their teams, implementing development plans, holding robust 1:1s and developing a strong bench.
- Acting as the lynch pin between teams and the broader organization, responsible for communication flows between relevant parties.
- Maintaining a regular on-site presence within assigned markets to support teams, operations, and patient experience, with periodic travel required to new and existing markets.
- Accountable for all aspects of day-to-day clinical operations across multiple markets, including service line performance, staffing, clinic operations, inventory management, and patient experience.
- Driving success of markets by ensuring achievement of goals on key success metrics centered around team engagement, patient experience, access and capacity and financial sustainability.
- Driving labor efficiency by working closely with clinical leadership to create work schedules, clinic monthly schedules, and clinician on call schedules.
- Driving adoption and execution of Oula's operating model across markets, ensuring effective meeting structures, management routines, performance reviews, communication cadences, and operational processes are consistently implemented.
- Facilitating effective roll outs, adoption of new policies and procedures and working to achieve consistent flawless fundamentals across all important patient touchpoints.
- Being a thought partner to the VP of market operations and central teams in creating and optimizing organizational processes and workflows.
- Acting as the primary liaison between market operations and central teams, translating organizational initiatives into seamless local execution and sustainable adoption.
- Managing appropriate third-party vendor relationships such as with labs, clinical suppliers, Rx and vaccine suppliers etc.
Benefits
- competitive total rewards package which includes base salary, and comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
