Clinic Operations Manager

DRISCOLL HEALTH PLAN•Corpus Christi, TX

3d•Onsite

About The Position

Reporting to an assigned Director, the Clinic Operations Manager is responsible for the day-to-day operations of the assigned clinics to include drafting performance reviews, staffing, physician relations and patient satisfaction initiatives, developing goals and objectives, and maintaining records of the clinic's services. The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. Responsible for the development and implementation of clinical and non-clinical policies, guided by professional and clinical standards. This position also has a secondary support role, in the absence of the Clinic Director.

Requirements

Current, active, and unrestricted licensure in the State of Texas if licensed. Must maintain throughout duration of employment if licensed.
BLS from American Heart Association upon hire

Nice To Haves

Bachelor's degree (BSN, BS, BA) from four-year college or university
Pediatric experience
Minimum of five (5) years of healthcare experience
National Certification in specialty

Responsibilities

Always maintains utmost level of confidentiality.
Adheres to hospital policies and procedures.
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Provides day-to-day operational oversight to the assigned clinics.
Organizes, coordinates, delegates licensed and unlicensed stall in the delivery of patient care in compliance with hospital policies, protocols and procedures.
Addresses staffing needs to ensure smooth clinic throughput.
Provides direct patient care as needed, within the scope of licensure.
Monitors the schedule and intercedes proactively when there are issues.
Monitors safety, infection control and quality to ensure that standards are met.
Supports referring physician needs to promote ease of access for those patients requiring specialized care.
Supports departmental physicians to ensure that supplies, equipment and staffing are readily available, as appropriate.
Provides secondary support to the Clinic Director for assigned clinics.
Monitors time and attendance.
Prepares payroll timesheets for QC physicians.
Enters, as needed, any additional payroll codes, differentials to ensure an accurate payroll.
Enters payroll adjustments in a timely manner.
Tracks attendance of staff and counsels, as appropriate, for absenteeism.
Provides leadership to the assigned clinics.
Maintains patient satisfaction communication boards for the staff.
Leads and/or participates in staff educational programs and monthly meetings.
Mentors' frontline leaders in staff management skills including coaching, fairness and communications.
Assists with monthly financial variances research, as requested.
Assists with preparation and monitoring of budgets.
Directs and monitors the quality program to ensure that audits and other related activities are conducted as Scheduled / as intended.
Effectively administers performance management system including: developmental feedback, goal setting, assesses competency, progressive discipline.
Responsible for sound management of human resources.
Makes and implements decisions compatible with organizational goals.
Maintains composure, effectiveness, and flexibility under pressure.
Is responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, budget variance reports and position requisitions.
Works with Human Resources and Director to recruit and hire staff and coordinates their orientation.
Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development of staff.
Manages with the Clinic Director quality improvement initiatives.
Collaborates with physicians and Clinic Director to coordinate day-to-day patient care to ensure balanced provider panels within the health care team and facilitate appointment access for patients.
Supervises the following job classes: RN, LVN, MA, MOS, Clinic Coordinator.