Clinic Operations Manager

Anderson Clinic•Arlington, VA

6d•Onsite

About The Position

The Clinic Operations Manager provides operational leadership for all clinic locations, ensuring an exceptional patient experience while supporting physicians, team members, and organizational goals. This position is responsible for leading clinic operations, developing high-performing teams, driving continuous process improvement, and ensuring efficient, compliant, and patient-centered care delivery. The Clinic Operations Manager partners closely with physicians and organizational leaders to achieve operational, financial, and quality objectives.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field preferred. Equivalent combination of education and progressively responsible healthcare leadership experience may be considered.
Five or more years of progressive healthcare operations leadership, including supervision of multidisciplinary teams.
Multi-site ambulatory practice experience preferred.
Healthcare regulatory compliance
Practice management
Patient access strategies
Operational improvement methodologies
Performance metrics
Coaching and employee development
Relationship building
Data analysis
Operational planning
Presentation skills
Project management
Ability to lead organizational change.
Ability to influence without direct authority.
Ability to build strong relationships with physicians and teams.
Ability to prioritize competing operational demands.
Ability to remain calm and effective in a fast-paced healthcare environment.

Nice To Haves

Multi-site ambulatory practice experience preferred.

Responsibilities

Leads daily operations across all clinic locations
Develops, coaches, and mentors pod supervisors and other team members.
Creates a culture of accountability, teamwork, professionalism, and service excellence.
Conducts regular rounding with physicians, staff, and patients to identify opportunities for improvement.
Addresses performance concerns promptly through coaching and corrective action when appropriate.
Ensures efficient clinic workflows that support timely access, patient safety, and exceptional patient experience.
Identifies operational challenges and implements sustainable process improvements.
Monitors clinic productivity, throughput, provider utilization, and operational performance metrics.
Leads implementation of organizational initiatives, new programs, and operational changes.
Serves as the primary operational partner for pods.
Collaborates with physician and executive leadership to resolve operational issues and improve clinic performance.
Champions an exceptional patient experience by identifying barriers to care and improving service delivery in collaboration with Patient Experience Manager.
Responds to patient concerns and escalated service issues with professionalism and urgency.
Participates in development and management of departmental budgets.
Identifies opportunities to improve efficiency while maintaining quality and service.
Ensures compliance with organizational policies, regulatory requirements, OSHA, HIPAA, and accreditation standards.
Promotes a culture of safety and continuous quality improvement.
Reviews operational dashboards and key performance indicators including patient access, scheduling, patient satisfaction, productivity, staffing, and financial performance.
Uses data to identify trends and implement measurable improvements.