Regional Client Lead, North America

Smartly•Chicago, IL

12h

About The Position

Smartly is seeking an accomplished, highly motivated operations and digital expert to grow and expand relationships with its largest global customers. The Regional Client Lead, North America will drive day-to-day operational excellence across key customer accounts and manage regional strategic accounts, offering innovative solutions in the digital marketing industry. The role centers on building trusted, value-based customer relationships, understanding customer needs, and helping customers achieve their business and marketing goals while supporting account growth for Smartly. The Client Lead acts as a trusted advisor and orchestrates collaboration among customer stakeholders, Smartly's global cross-functional teams, and customer partners. The role includes strategic planning, account and opportunity management, revenue forecasting, and coordination of execution across teams. The person in this role is expected to advance customer outcomes and commercial success.

Requirements

8–12 years of experience in ad-tech or mar-tech industries; a proven record of growing strategic accounts is preferred.
Ability to lead, organize, and coordinate a key account team.
A sales- and account-expansion-driven approach, focused on helping customers achieve business targets and marketing goals.
Willingness to travel.
Ability to grow revenue and be accountable to a target.
Excellent interpersonal skills and confidence engaging with varied audiences, including C-level decision-makers.
Desire to learn Smartly's product and sell effectively to VP- and director-level leaders as well as end users.
Ability to collaborate closely with internal cross-functional teams, including sales, product, marketing, and engineering.
A record of consistently meeting and exceeding quota.

Nice To Haves

Experience running regional multinational businesses.

Responsibilities

Build relationships with senior stakeholders and relevant teams throughout each customer organization.
Develop joint business plans focused on customers' highest priorities and Smartly solutions.
Lead strategic planning with customer decision-makers, platforms, and other partners.
Work globally across Smartly to align teams, track progress, identify bottlenecks, and reduce overlapping efforts.
Own account plans and plans for key customer initiatives with the account management team.
Coordinate high-level execution by setting goals and priorities, ensuring global alignment and knowledge transfer, and assigning key relationships to the appropriate people.
Create feedback and escalation channels within accounts to support progress and feedback flow.
Ensure product roadmap alignment and interaction between product teams and customers.
Build relationships and align objectives with customer partners such as ad agencies and creative or data partners.
Own account revenue forecasting and target setting.
Manage the account pipeline and opportunities based on customer outcomes.
Advance opportunities and strategic account plans, with a focus on commercial success.