Regional Client Experience Associate

PNC•Kitty Hawk, NC

1d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. The Regional Client Experience Associate works within PNC's retail organization and supports the Kitty Hawk and Nags Head Branch. This is an in-office role. The associate delivers customer interactions aimed at improving financial wellbeing and building loyalty, educates customers about available options for financial transactions, and identifies banking opportunities and appropriate referrals. The role includes lobby engagement, support for branch and teller operations, and proactive sales conversations through service interactions and outreach. Associates apply product and procedural knowledge to help resolve customer problems, follow policies and procedures, and use sound judgment within established limits. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role does not require a degree or certification, though related experience or product knowledge may be useful. Typically, less than one year of related experience is indicated.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Typically less than one year of related experience; a university or college degree, high school diploma, or GED is typically not required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certification.
No required license.

Nice To Haves

Accountability
Banking
Branch banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs
Related experience or product knowledge

Responsibilities

Deliver a customer experience intended to improve financial wellbeing, build loyalty, and increase share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems and help identify, mitigate, and resolve issues effectively.
Follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Support proactive sales conversations through internal and outbound interactions, service-to-sales opportunities, teller interactions, and lobby engagement.
Support customer loyalty and help grow customer share of wallet through a differentiated customer experience.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service