Client Experience Associate

PNC • Bloomsburg, PA

1d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Client Experience Associate role is part of PNC's Retail organization and is based in Bloomsburg, Pennsylvania. It is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The associate helps improve customers’ financial well-being and loyalty while increasing their share of wallet. The role involves processing customer interactions, explaining options for financial transactions, identifying banking opportunities, and making appropriate referrals. Associates use product and procedural knowledge to address customer problems, promote PNC products through lobby engagement and sales conversations, and support accurate and efficient teller and branch operations. Employees are expected to focus on customers and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

The role typically does not require a university or college degree, high school diploma, or GED, but may require related experience or product knowledge. Typically, less than one year of related experience is expected. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certifications or licenses are required.

Requirements

• Typically less than one year of related experience; related experience or product knowledge may be required.
• A degree is not typically required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
• Demonstrate the ability to assess and manage risk in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

• Accountability
• Banking or branch banking knowledge
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Accuracy and attention to detail
• Knowledge of banking products
• Digital awareness
• Effective communications
• Fraud detection and prevention
• Managing multiple priorities
• Matrix management
• Problem solving
• Understanding customer needs

Responsibilities

• Deliver customer experiences that support financial well-being, loyalty, and increased share of wallet.
• Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems and help mitigate and resolve issues effectively.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Support proactive sales conversations through internal and outbound interactions, service-to-sales activity, teller interactions, and lobby engagement.
• Support customer loyalty and help grow customer share of wallet through a differentiated experience.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave, depending on eligibility
• Up to 11 paid holidays each year, depending on eligibility
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed