Regional Claims Lead

HUB International•Rockville, MD

30d•$100,000 - $125,000

About The Position

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. We currently have an opportunity for a Regional Claims Lead to join to join the Mid-Atlantic team. The Regional Claims Lead oversees the claims team across multiple offices, providing strategic direction, mentorship, and hands-on leadership to ensure exceptional claims handling and client service. This role combines direct management of claims professionals with day-to-day regional support, escalation management, and a reduced personal claim load. The ideal candidate brings deep technical expertise, strong leadership skills, and a commitment to developing both people and processes.

Requirements

Minimum 5 years of claims management experience, including supervisory or leadership responsibilities.
Four-year college degree.
Extensive technical knowledge of insurance policies and coverage triggers.
Previous claims adjusting experience.
Adjuster and/or Broker license.
Excellent verbal and written communication skills.
Strong proficiency in Microsoft Word, Excel, Outlook, and Windows.

Nice To Haves

CPCU designation or related insurance coursework.
Multi-line brokerage claims experience.
Experience leading teams through process improvements or system implementations.
Demonstrated success in developing and mentoring team members.
Strong organizational skills with the ability to manage multiple priorities.
Self-motivated with a proactive approach to problem-solving.
Keen attention to detail and strong analytical abilities.
Commitment to continuous learning and professional development.
Collaborative leadership style with the ability to build and maintain strong working relationships.

Responsibilities

Manage, mentor, and develop claims specialists and adjusters, fostering professional growth and ensuring consistent performance standards.
Lead and develop the team through ongoing training, coaching, and audit initiatives to ensure quality and compliance.
Conduct meetings and education sessions for the region to promote best practices and professional development.
Participate in interviews for new hires and manage termination processes in partnership with HR.
Ensure service levels and service level agreements are consistently met by monitoring outstanding claims, workflows, and team capacity.
Build trust with internal and external stakeholders through direct interactions, presentations, and responsive communication.
Provide day-to-day regional claim support for teammates, serving as a resource for questions and guidance.
Manage a reduced personal claim load, focusing on high-profile claims for top accounts and complex matters requiring senior-level expertise.
Manage and resolve initial escalations and complaints from consumers, ensuring timely and satisfactory resolution.
Review policies to determine coverage and ensure appropriate reporting practices.
Review carrier coverage position letters and prepare well-reasoned correspondence disputing carrier positions when appropriate.
Coordinate and participate in claim reviews with multiple insurance carriers and/or TPAs.
Communicate with executive management, account executives, agents, and client services regarding potential large losses and denials.
Partner with the Underwriting divisions on matters relating to carrier relationships and related claims considerations.
Partner & collaborate with HUB's National Claims Leadership to align regional strategy with enterprise-wide initiatives to ensure alignment and operational consistency
Develop and maintain cross-functional partnerships & connectivity with the National Claims Practice to enhance capabilities, service delivery, facilitate knowledge sharing and resource access across the Mid-Atlantic region
Maintain hands-on interaction with client service and product servicing units to ensure seamless coordination.
Communicate and strategize with account executives, client services, insureds, carriers, TPAs, and adjusters.
Manage all vendor relationships associated with the claims department.
Provide clients with claims solutions tailored to their specific business operations and risk profiles.
Assist account executives, agents, and client service units with managing client exposures and risk mitigation strategies.
Present at RFPs, client presentations, and webinars to demonstrate claims expertise and service capabilities.
Support marketing efforts by promoting claims services to prospective new accounts.
Develop and implement procedures, processes, and reporting practices to enhance team efficiency and service delivery.
Develop, initiate, and manage system enhancements and improvements to optimize claims operations.
Maintain and develop reporting for executive management and client service units.
Navigate and utilize various carrier databases to support claims tracking and analysis.
Prepare professional correspondence independently.
Travel in-state and out-of-state as business needs require.
Perform other duties as assigned.

Benefits

Medical, Dental, Vision and Prescription Drug Coverage
Health Plan Reimbursement Program
Health Savings Account (HSA)
401(k) Savings Plan
Employee Assistance Program (EAP)
Comprehensive Wellness Program
Flexible Spending Accounts (FSAs)
Life and Disability Plans
Long-Term Care
Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
Low-Cost Loan Program and Student Loan Resources
Vacation, Holiday, Sick, and Personal Time Off
Comprehensive Onboarding
Continuing Education
Flexible Work Arrangements
Dress for Your Day Dress-Code Culture & Belonging Employee Networks: At HUB, inclusion isn’t just a core value — it’s a shared commitment. We’re building a workplace where every voice is heard, every person is respected, and everyone can show up as their authentic self. One of the easiest ways to get involved is by joining one of our Culture & Belonging Employee Networks — communities where connection, support, and impact come to life. Currently we have the following networks: HUB Women Network HUB Black Inclusion Network Asian Pacific Islander Network Hispanic Network HUB Young Professional Enrichment (HYPE) Indigenous Network Pride Network Military Veterans/Military Spouses & Families Network Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy: Talent – the attraction, recruitment, and hiring of the best diverse talent; Culture – creating a culture of Inclusion and Belonging; and Community – having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.