Claims Team Lead

Medical Air Services Association, Inc • Sunrise, FL

just now • Hybrid

About The Position

As a Claims Team Lead, you’ll support our growing Claims team by championing member support, coaching team members, and helping shape the future of claims operations. You’ll be a go-to expert, lead by example, and collaborate closely with the Claims Manager to uphold MASA’s white-glove service standards.

Requirements

• 3–5 years of experience in customer service, claims processing, or a related field
• 1+ year of team leadership or demonstrated expertise in MASA’s claims process
• High school diploma required; associate’s or higher preferred
• Strong communication, coaching, and analytical skills
• Claims Adjuster License (6-20 All Lines), or willingness to obtain within 90 days
• Comfort with CRM systems, Microsoft Office, Excel, and tools like SQL or Tableau

Responsibilities

• Deliver VIP Member Support: Guide your team in delivering a best-in-class experience via phone, email, and mail—resolving issues with empathy and precision.
• Coach & Develop Talent: Onboard new team members and provide ongoing coaching to improve performance, product knowledge, and member satisfaction.
• Lead with Accountability: Act as the first line of support for escalated concerns, ensuring timely and effective resolution. Hold team members accountable with empathy and clarity.
• Build Claims Expertise: Deepen your knowledge of the No Surprises Act (NSA) and Independent Dispute Resolution (IDR) processes. Support appeals and documentation.

Benefits

• Competitive salary and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees