Regional Call Center Coordinator

Lennar•Tampa, FL

8d•Remote

About The Position

Welcome Home! Build your career with Lennar! As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. Position Summary: Answer all customer care telephone calls and inquiries. Process and administer all customer care and quality assurance related paper work and information. Maintain customer care records and support department activities.

Requirements

High school diploma minimum.
3 years experience in a call center or customer service environment, preferably with a homebuilder.
Must be computer literate and possess strong Word, Excel skills and have the ability to learn customer service software applications.
Must possess strong organizational skills.
Minimum 50 WPM.
Must be accurate for data entry.
Must possess excellent written and oral communication and interpersonal skills.
Must be bilingual in English and Spanish.
Must possess professional and friendly attitude to represent company in a positive manner and be able to develop a rapport with customers over the phone.
Ability to maintain regular attendance and punctuality relative to daily work schedule is required
Ability to understand and follow work rules and procedures
Ability to accept constructive feedback
Team Player

Responsibilities

Place and receive inbound calls including transferred calls from homeowners, respond to customer requests and input service request data.
Receive and process homeowner service requests in a timely manner per established policies, including settlement & releases and check requests.
Collect up-to-date project Customer Care status information, input to computer and distribute weekly project report.
Maintain RCC filing system for projects and individual homesites that permits quick access to all previous correspondence, and related data.
Support Customer Care associates as needed.
All other duties as assigned.
Provide on-the-job training for new employees.
Generate customer letters and emails.
Send and receive various surveys from customers and field associates.