Call Center Coordinator/Sales

The Recovery Village•Winter Park, FL

8d•Hybrid

About The Position

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of The Recovery Village, Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care. While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve. Intake coordinators provide the initial contact a client has with The Recovery Village unless they have had direct contact with one of the business development representatives. They may conduct brief telephone screenings to determine the nature and extent of the client's presenting issue, and whether The Recovery Village can provide the services the client is requesting. If applicable to the setting, intake coordinators may be responsible for obtaining insurance information. After an intake assessment is completed, the intake coordinator discusses admission with the Admissions Director. At times the intake coordinators may determine that the agency or organization is not an appropriate match for a client's needs and will refer the client to a more suitable facility.

Requirements

High School diploma or equivalent.
Experience in sales highly desired, especially Complex Selling.
Any experience working in Mental Health or Addiction Treatment is very helpful.

Responsibilities

Maintain strict client confidentiality.
Responsible for demonstrating a positive image
Answers the telephone within three (3) rings using an appropriate greeting
Attempt to obtain key information to impact first call close and connection process
Effectively connect with the caller to allow them to see you as the expert
Conducts pre-admission assessments to determine appropriateness for admission.
Provide program information to prospective clients and families as needed.
Makes copies/send faxes as needed
Provides visitors or callers with general and specialized information about the facility
Conduct telephone conversations in a friendly and professional manner
Maintains clear communications with supervisors and co-workers
Follows all policy and procedures of The Recovery Village
Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility
Work as a positive team member
Other duties as assigned by Director of Admissions and Call Center Supervisor
Participate in staff meetings as needed
Provide potential business development referrals to the Director of Business Development