Regional Business Operations & Optimization Manager, East

Sephora•Montreal, QC

3d•CA$87,000 - CA$98,000•Remote

About The Position

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Ready for a career glow-up? As Regional Business Operations & Optimization Manager, you’ll play a key role in elevating retail operations across Canada. The work you do will have a direct impact on beauty, as you optimize processes, strengthen operational consistency, and help stores perform at their very best. You’ll partner with cross-functional teams and field leaders who are united in beauty and equally passionate about operational excellence, innovation, and delivering an exceptional client experience.

Requirements

Minimum 5+ years of experience in retail operations, with a strong track record of improving efficiency, optimizing processes, and delivering results; multi-store leadership experience is an asset.
Strong verbal and written communication skills, with the ability to train, facilitate meetings, and build effective partnerships across teams.
Bilingualism in English and French is required to support the Eastern market.
Confidence in analyzing, interpreting, and presenting financial data to support operational and business decisions.
Comfort reviewing store-level financial reporting, including P&L statements, dashboards, Smart Reporting, inventory management, and other FSC reports.
Agility in navigating ambiguity, managing competing priorities, and adapting in a fast-paced retail environment.
Proficiency in Windows-based programs, including Excel, Outlook, and PowerPoint.
Flexibility to travel out of the city up to approximately 50% of the time.
A valid driver’s license and access to a reliable vehicle.

Nice To Haves

multi-store leadership experience is an asset.

Responsibilities

Drive the development and optimization of tools, resources, and operational processes that support store efficiency, profitability, and consistency across Sephora Canada.
Enhance key areas of the business including operational workload and payroll management, supply chain processes, shop profit controllables, operational policies, and backstage standards.
Partner with District Managers and Regional Directors to identify opportunities for improvement across regions and districts, with a focus on process effectiveness, expense control, and team development.
Support Store Leadership Teams with actionable guidance on controllable expense optimization to help achieve operational and financial targets.
Collaborate with US New Store Opening teams to ensure alignment across North American processes while adapting programs to meet local business needs.
Create and deliver impactful training tools and learning sessions that strengthen operational knowledge and build consistency across the field.
Facilitate operational training for new District Managers, Store Directors, and Operations Managers, as well as lead sessions at District and Regional Meetings.
Identify inefficient or non-value-added processes and provide recommendations to cross-functional partners, with a focus on payroll and operational efficiencies.
Serve as the primary liaison with Logistics and Distribution teams to support store delivery schedules and drive ongoing operational improvements.
Contribute to additional strategic projects that advance the goals of the Business Operations & Optimization team.