Manager, Business Banking Operations, Optimization

Scotiabank•Toronto, ON

1d•Onsite

About The Position

The Manager, Business Banking Operations Optimization is responsible for documenting, designing, implementing, and monitoring a standardized operating model for Business Banking Operations. This role supports the execution of various strategic initiatives across International Operations’ footprint, including planning, execution, communications, and change management. It also involves identifying back-office process optimization opportunities to increase efficiency and reduce costs.

Requirements

University Degree in business, engineering, or technology (MBA an asset).
Minimum 5 years of banking industry experience
Bilingual proficiency in English and Spanish is required
Strong knowledge in Business Process Improvement
Excellent communication skills for interacting with various levels of management, international offices, and diverse cultures and languages in English and Spanish.
Solid influencing and negotiation skills.
Ability to work flexibly and prioritize in a fast-paced and deadline-driven environment.

Nice To Haves

Experience in Business Operations (lending, credit cards, customer service, etc.) and project management is an asset.

Responsibilities

Support the execution of various strategic initiatives across International Operations’ footprint including planning, execution, communications & change management.
Identify back-office process optimization opportunities to increase efficiency and reduce costs.
Responsible for the documentation, design, implementation, and sustainment of a standardized target service and operating model for Business Banking Operations, which provide service and support to all clients in International Banking.
Participates in operational reviews to assess adherence to the standard operating model, identify gaps and address obstacles.
Collaborate with IB groups and local teams for continuous improvement of the model (structure, processes & technology) to maximize performance and enable sharing of best practices.
Liaise with Transformation and IT Teams on the development of business requirements for technology enhancements in partnership with IB Business Line and Country management.
Monitor Key Performance Indicators (KPI’s) and/or other metrics to assure proper oversight of our local operations units.
Identify and engage key stakeholders at all levels of the organization to ensure buy-in, address concerns, and foster a culture of collaboration and support for change initiatives.
Stay current on best practices within your area of expertise, ensuring continuous knowledge transfer to maintain competitiveness.
Monitor established Key Performance Indicators (KPIs) across IB countries and hold monitoring meetings with local Operations representatives and all IB committees in order report on results and trends.
Lead or support continuous improvement initiatives through process analysis and reviews to align to target operating model and achieve operational efficiencies, cost reduction and/or reduce risk while maintaining/improving overall client experience and ensuring compliance and regulatory needs are met.
Identify efficiency opportunities for standardization and centralization aligned with the Bank’s goal of improving productivity, enhancing client experience, and reducing costs through process optimization.
Support the successful resolution of Internal Audit findings pertaining our Operating Model and monitor resolution of local audit findings or self-identified issues.
Understand and consider the Bank's risk appetite and risk culture in day-to-day activities and decisions.