Regional Business Office Manager (Austin/Dallas)

Silverado•Dallas, TX

6h•$75,000 - $85,000•Hybrid

About The Position

Silverado Hospice Dallas is seeking a highly organized and detail-oriented Business Office Manager (BOM) to oversee administrative operations, HR compliance, billing, and site support for their Austin and Dallas offices. This role is crucial for ensuring smooth day-to-day operations and supporting the company's mission of compassionate care. The position requires the candidate to reside in either the Austin or Dallas territory, as it is not a remote position. The BOM will lead with professionalism, accuracy, and strong organizational skills, thriving in a mission-driven environment and demonstrating leadership and compliance excellence in supporting hospice operations.

Requirements

Must be flexible to travel to other corporate site location (Austin/ Dallas) as needed
Reliable transportation to consistently meet attendance and punctuality standards
Valid driver’s license and good driving record required
Strong planning, organizational, and decision-making skills
Knowledge of regulatory and financial aspects of hospice programs
Excellent verbal and written communication skills
Sympathetic attitude toward hospice patients and families
Comfortable working in environments with pets

Nice To Haves

Bachelor’s degree preferred
Administrative experience in hospice, palliative care, or related healthcare fields preferred

Responsibilities

Supervise administrative staff where applicable
Maintain and audit personnel files for completeness and accuracy
Manage contracts with facilities, physicians, agencies, and vendors
Process bi-weekly payroll for hospice office(s)
Ensure site compliance with OSHA safety and emergency preparedness regulations
Enter payable invoices into Yardi for approval and timely payment
Participate in site leadership meetings and Quality Improvement initiatives
Maintain accurate records and accounting of petty cash; process monthly into Yardi
Maintain site organizational charts and rosters
Ensure updated licenses and credentials for compliance with Silverado policy and CMS Conditions of Participation
Assist with HR activities including onboarding, leave requests, workers’ compensation, recognition, coaching, and terminations
Order office and associate supplies
Partner with Administrator and billing team on billing oversight
Ensure employee educational pathways are completed
Respond to urgent or time-sensitive matters outside scheduled hours as needed
Perform other related duties as assigned
Assume Patient Care Coordinator (PCC) Duties only to sites where hospice census falls below the designated threshold, responsibilities include, serving as liaison between the Director of Patient Care Services and Patient Care Managers, managing IDG schedules and agendas, monitoring patient visit frequencies, ordering medical supplies, distributing triage reports, and performing other PCC-related duties until census supports staffing the PCC role as a separate full-time position.