Regional Banking Sales and Service Leader
Huntington National Bank•Midland, MI
•Onsite
About The Position
The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
Requirements
- Bachelor’s Degree
- Minimum of 4 years' experience in sales support management role
- 3 plus years' experience in Business Banking
Nice To Haves
- Strong leadership, colleague development and motivational skills
- Ability to recommend training and ability to create metrics to evaluate colleagues
Responsibilities
- Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
- Representation to ensure consistency between regions/field/area/market.
- Regional BCM / RSS Overflow & Backup Support escalation support.
- Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients.
- Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams.
- Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes
- Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)
- Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team.
- Responsible for being liaison and communicating between corporate changes and the team.
- Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page)
- Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives.
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
