Regional Banking Sales and Service Leader

Huntington National Bank • Grand Rapids, MI

2d • Onsite

About The Position

The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction, and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist). This role ensures the team provides exceptional customer service and supports sales functions, as well as manages day-to-day activities and interactions between the client and Huntington. The leader will also ensure consistency between regions/field/area/market, provide escalation support, and ensure the team is adequately staffed and trained. This position is also responsible for onboarding new team members, acting as a Subject Matter Expert (SME) for process improvements, technology changes, and training, and leading change within the teams. Additionally, the role involves managing portfolio assignments/reallocations, overseeing the Regional MAX Branch Assignment Process, emphasizing cross-selling to identify opportunities, and serving as a liaison between corporate changes and the team. The leader will partner with the Regional Market Manager (RMM) to curate regional communications and collaborate with Regional Banking partners on product development, operational procedures, and other corporate initiatives. Other duties as assigned.

Requirements

• Bachelor’s Degree
• Minimum of 4 years' experience in a sales support management role
• 3 plus years' experience in Business Banking
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Strong leadership, colleague development and motivational skills
• Ability to recommend training
• Ability to create metrics to evaluate colleagues

Responsibilities

• Supervision, leadership, direction, and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist)
• Ensure exceptional customer service and support for sales functions and client interactions
• Ensure consistency between regions/field/area/market
• Provide escalation support for Regional BCM / RSS Overflow & Backup Support
• Ensure team is adequately staffed and trained for sales support and servicing levels
• Onboarding of new Service Specialists and Client Managers
• Act as SME for the team for process improvements, technology changes, and training
• Lead change within teams
• Support Colleague / Customer Transfers – Assignment / reallocation of portfolios in the event of banker changes
• Manage Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)
• Emphasize cross-sell to identify opportunities and coordinate these efforts for the team
• Serve as liaison and communicate between corporate changes and the team
• Partner with RMM to curate regional communications (e.g., Newsletters, Region Essentials Page)
• Work with Regional Banking partners on product development, development of operational procedures, and other corporate initiatives
• Perform other duties as assigned

Benefits

• Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager