Regional Ambulance Manager

MTM Transit•Lake Saint Louis, MO

1d•Remote

About The Position

The Regional Ambulance Manager is primarily responsible for the direct oversight of ambulance recruiting, provider relationships and satisfaction, network management, and maintenance. The Regional Ambulance Manager will provide a high level of service to our Ambulance partners every day, ensuring high operational standards and provider satisfaction. The Regional Ambulance Manager will also provide financial analysis of ambulance transportation costs for the assigned region. This is a remote or hybrid role (if located within 40 miles of an MTM office location). Candidates located in the CST or EST preferred. Some travel required within the assigned region.

Requirements

High School Diploma or G.E.D
Minimum 5+ years previous experience in EMS, Hospital Healthcare, Ambulance Operations, Dispatch Operations, Logistics or Transportation (7+ years preferred)
Intermediate level of proficiency or above with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
Must possess a valid driver’s license
Must be results driven and able to communicate effectively with internal and external clients at all levels
Ability to prioritize, manage multiple tasks and projects, and meet deadlines
Strong focus on customers, accountability, teamwork, collaboration and decisiveness
Excellent customer orientation, interpersonal and communication skills with strong follow through
Ability to handle a high level of sensitive and confidential matters tactfully and professionally
Strong organizational skills and ability to manage multiple projects simultaneously
Ability to work well under pressure within a fast-paced environment
Strong critical thinking, problem solving and analytical skills
Must be a team player who thrives in a collaborative work environment
Must demonstrate a high level of professionalism and customer service
Must demonstrate an ongoing positive attitude and demeanor
Act as a brand ambassador for the company
Must demonstrate sound judgment and decision-making skills
Excellent public speaking and presentation skills
Knowledge of transportation logistics
Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy

Nice To Haves

Clinical license or degree; Paramedic or EMT preferred
Management experience, strongly preferred

Responsibilities

Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendors
Lead the retention of and recruitment of the existing network to ensure that networks are comprehensive in geographic coverage
Negotiate pricing and trip coverage expectations with providers
Evaluate performance and costs of ambulance providers and hold vendors accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction
Maintain a strong understanding of the client expectations, contract agreements, state/ local/ client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectations
Work closely with Mobile Integrated Health team to ensure strong ambulance partnerships to provide community paramedicine and in-home services
Oversight of internal ambulance processes, provider training, and claims resolution
Drive ambulance cost containment initiatives through innovative recommendations, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses
Monitor service levels and trip scheduling to ensure client and contract expectations are met
Provide ambulance providers with answers, guidance and support for questions or concerns regarding ambulance operations, from initial trip scheduling through reimbursement
Oversee and ensure consistency of the execution of ambulance policies and procedures
Monitor and communicate, at least monthly, the overall performance metrics including recruitment activity and progress towards recruitment goals; meeting/ exceeding trip setting goals; provider satisfaction; ensuring metrics are being met and/or initiatives are taken to meet the metrics
Track and report ambulance and Mobile Integrated Health implementation project progress and deliverables
Provide support with the client when needed
Ensure providers are educated and trained in accordance with MTM and contract specific requirements
Participate in planning, revisions, implementation and execution of updated amendments and/or regulations
Facilitate town halls, conventions and seminars
Act as ambulance subject matter expert for the company and stay up to date on industry trends and service expansion opportunities
Ensure consistency in process and quality, and will monitor to ensure contract standards are met through service levels, provider and client satisfaction, and compliance of protocols and procedures
Execute on new implementations and client expansions