Ambulance Dispatcher
About The Position
Coastal Ambulance is seeking dependable, detail-oriented professionals to join our Communications team as Dispatchers. This role is critical to daily operations and patient care, serving as the central point of coordination between hospitals, medical facilities, field crews, and internal departments. Success in this position requires strong communication skills, excellent judgment, accurate data entry, and the ability to remain calm and professional in a fast-paced environment. Dispatchers manage ambulance transports, prioritize incoming requests, coordinate field resources, and help ensure every patient transport is handled efficiently and accurately. Reliability matters. Accuracy is critical. This position is ideal for someone who takes pride in being organized, dependable, and able to think critically under pressure.
Requirements
- High School Diploma or GED required
- Successful completion of in-house Intake Specialist training
- Proficiency in Microsoft Office
- Strong computer skills and moderate troubleshooting ability
- Must be fluent in reading, writing, speaking, and understanding English
Nice To Haves
- Strong knowledge of Brevard County and navigation preferred
- EMS, transportation, dispatch, logistics, or healthcare experience preferred
- Experience in high-volume communication environments strongly preferred
Responsibilities
- Dispatch ambulance units using radio, telephone, and computer systems
- Coordinate emergent and non-emergent transport requests
- Prioritize calls based on urgency and operational need
- Monitor field unit routes, availability, and response times
- Communicate with hospitals, facilities, and medical providers regarding transport requests
- Maintain accurate documentation of dispatch activity and transport details
- Report delays, transport issues, and operational concerns to leadership
- Support Intake operations and customer service functions
- Assist in maintaining smooth day-to-day Communications Center operations
Benefits
- Company-paid gym membership
- Free BetterHelp mental health and wellness services
- Free continuing education as applicable to position, including BCLS, ACLS, PALS, and more
- 401(k) with company match (after eligibility period)
- Medical / Dental / Vision insurance
- Health insurance starting at only $20.40 per pay period for employee-only coverage
- No copays for office visits or prescriptions
- Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability Insurance
- Optional additional life insurance and supplemental coverage through AFLAC and LegalShield
- Paid Time Off (PTO)
- 10 Paid Holidays per year
- Tuition assistance and scholarship opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
