Regional Airport Operations Manager (RAOM)

Flair Airlines Ltd. • Vancouver, BC

10h • Onsite

About The Position

Flair Airlines is seeking a Regional Airport Operations Manager (RAOM) to join their Airport Operations team. This role is responsible for delivering strong operational results across assigned airport locations, ensuring alignment with Flair’s safety, service, and efficiency standards. The RAOM will provide leadership and oversight of daily airport activities through coordination with contracted service providers, airport authorities, and internal teams. The position is based on-site at the Vancouver (YVR) office.

Requirements

• A minimum of three (3) to five (5) years of experience in a supervisory or management role within an airport or operational environment.
• Demonstrated experience working with contracted service providers, airport authorities, or ground handling teams.
• Proven experience interpreting operational performance metrics (e.g., OTP, baggage performance, customer satisfaction) and implementing corrective actions to improve results.
• Strong understanding of Canadian aviation regulations, airport operating procedures, and safety/security requirements.
• Clear criminal record check and satisfactory references.
• Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).
• Must be legally eligible to work in Canada without restriction.

Nice To Haves

• Post-secondary education in Aviation, Business, Operations Management, or a related field is preferred.
• Additional training in root cause analysis, project management, or operational efficiency methodologies is considered an asset.
• Experience supporting or leading investigations related to operational incidents, delays, or safety events is an asset.

Responsibilities

• Accountable for achieving and maintaining key operational performance metrics across assigned airports, including on-time performance (OTP), mishandled and damaged baggage, ancillary revenue, customer satisfaction (CSAT), and passenger processing efficiency.
• Monitor daily performance and implement timely corrective actions to address underperformance, recurring trends, or service failures.
• Conduct regular station visits to review operations, observe frontline performance, and ensure compliance with company standards and service-level agreements.
• Serve as the primary point of contact between Flair Airlines, contracted service providers, and Airport Authorities for all day-to-day operational matters.
• Build and maintain strong working relationships with internal and external stakeholders to drive accountability, collaboration, and continuous improvement.
• Escalate and resolve operational issues in coordination with corporate departments and airport management teams.
• Promote and uphold a safety-first culture across all airport operations in alignment with company policies and regulatory requirements.
• Work closely with the Safety and Quality teams to support achievement of Safety Performance Indicators (SPIs).
• Support safety event investigations and root cause analyses, and ensure corrective and preventive actions are implemented and sustained at the station level.
• Encourage and support a Just Culture environment where reporting, learning, and continuous improvement are actively reinforced.
• Lead or support investigations into operational delays, baggage discrepancies, customer-impacting events, and other performance-related issues.
• Ensure accurate reporting, documentation, and communication of incidents, including the development and execution of action plans to prevent recurrence.
• Provide operational guidance, feedback, and direction to airport teams and service providers to support consistent delivery of Flair’s standards.
• Identify opportunities to improve processes, enhance efficiency, and optimize the guest experience across assigned airports.
• Ensure all operational activities are conducted in accordance with applicable regulatory requirements, airport rules, and company policies and procedures.
• Perform other duties as assigned.

Benefits

• Comprehensive Salary
• Competitive medical and dental coverage
• Disability insurance
• Life insurance
• Employee & family assistance program
• Pension plan with employer-matched contributions
• Unlimited Travel Perks (free and discounted flights for you and your travel companions)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree