Regional Administrator

Hazelview Properties • Toronto, ON

3d • CA$55,000 - CA$65,000 • Onsite

About The Position

Hazelview Properties is seeking a Regional Administrator to join their team. This role is responsible for ensuring a superior level of cooperation, service, and support to residents, maintaining good resident-landlord relations, and providing direct escalation support for site teams. The administrator will also handle office administration tasks, accounting functions, and provide training to new team members. Hazelview Properties has over 25 years of experience creating rental communities across Canada, focusing on thoughtfully designed, well-maintained, and welcoming places to live. They are committed to building communities that offer real value and a true sense of belonging, with a portfolio of purpose-built rental communities and revitalized vintage buildings. Their vision for sustainability is to foster happy, healthy, thriving communities where they operate, creating an inclusive environment that respects the dignity and diversity of all team members.

Requirements

• Degree/diploma and/or an equivalent combination of education and/or experience
• 2-3 years of administrative experience, preferable in a busy office
• Strong computer skills including Microsoft Office (Excel, Word, Outlook)
• Excellent communication is required.
• A professional demeanor with strong communication skills, both verbal and written
• Excellent customer service skills
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment when assessing difficult situations
• High attention to detail and accuracy is critical
• Exceptionally organized and detail oriented
• Ability to work under pressure and meet deadlines
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
• Superior time management skills with ability to multi-task/prioritize and work under tight timelines
• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality

Nice To Haves

• Experience with Yardi would be an asset
• Experience in a customer service role would be an asset
• Exposure to the Property Management Industry would an asset
• Ability to speak other languages is considered an asset
• Actively championing diversity and inclusion

Responsibilities

• Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview is a landlord of choice
• Maintain good resident-landlord relations
• Provide direct escalation support for site teams regarding resident correspondence.
• Ensure accurate and timely documentation and resolution of resident concerns.
• Coordinate office administration including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
• Provide information to residents and ensures all resident concerns are acted upon in a timely manner
• Draft collection notices
• Monitor petty cash expenditures
• Ensure terms of the lease agreements are met and administers damages/security deposits and charges
• Provide Building Managers with lists of leases coming up for renewal
• Assist the Regional Manager on any pending projects and assignments
• Attend hearings or is involved in hearings including creating files, preparing evidence and gathering back-up materials
• Process Capital Quotes, prepare Purchase Orders and include in tracking sheet
• Assist in the implementation of new software and automation tools (e.g., mail merge, Rhenti support).
• Oversee and coordinate Hazelnet content updates for the region.
• Handle regional-level reporting, including insurance, accounts receivable (AR), VOR, lease renewals, and expiries.
• Coordinate outbound communications, issue demand letters, and liaise with collections agencies.
• Maintain accurate documentation for potential legal escalation.
• Assist Payscan process, where needed
• Review rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
• Facilitate review of rent rolls and aged accounts receivables as required by head office
• Process correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)
• Provide training to new Team Members on systems and Hazelview processes and procedures

Benefits

• annual bonuses
• comprehensive health and dental benefits
• RRSP contributions
• education reimbursements
• continuous development opportunities
• a variety of paid time off plans (e.g. vacation, wellness, volunteering, and education days)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree