Regional Account Manager

Wodify • Denver, CO

7d • Hybrid

About The Position

As a Regional Account Manager, you'll manage a large group of smaller accounts with the goal of keeping customers from leaving and growing their spend over time through regular check-ins and sales conversations. You'll serve as the primary growth contact for your territory, executing structured outreach to ensure coverage and engagement while balancing relationship building with revenue-driving conversations. This role is perfect for someone who thrives in a high-volume environment and wants to develop foundational skills in customer success and account management.

Requirements

• Relationship management at scale—you're comfortable managing a large portfolio of accounts and maintaining consistent engagement through structured outreach
• Consultative mindset—you understand how to balance providing value with driving revenue conversations, and you know when to nurture relationships versus when to push for expansion
• Data-driven approach—you can interpret customer health signals, feature adoption metrics, and usage patterns to identify both expansion opportunities and churn risks
• Proactive problem-solver—you spot at-risk accounts early and take ownership of first-touch intervention efforts before customers decide to leave
• Organizational discipline—you execute structured quarterly engagement consistently, maintain accurate account records, and follow through on commitments without needing constant reminders
• Revenue accountability—you're motivated by hitting add-on MRR targets and understand how your territory health impacts company growth
• Customer-first mentality—you genuinely care about helping gym owners succeed and position Wodify as a partner invested in their growth
• Coachability—you take feedback well, iterate on your approach, and are hungry to learn what makes great account managers successful
• Bachelor's degree preferred (or equivalent experience in customer-facing roles)
• Fitness industry experience or background as a gym member/athlete
• 1-2 years of experience in customer success, account management, or inside sales roles preferred
• Experience managing high-volume customer portfolios is a plus, but we'll train the right person on our engagement model and systems
• Familiarity with SaaS customer success concepts (retention, expansion, health scores) is helpful but not required

Nice To Haves

• Bachelor's degree or masters degree preferred (or equivalent experience in customer-facing roles)
• Professional fitness industry experience
• Background as a gym member/athlete, coach, and/or gym owner
• 1-2 years of experience in customer success, account management, or inside sales roles preferred
• Experience managing high-volume customer portfolios
• Familiarity with SaaS customer success concepts (retention, expansion, health scores)

Responsibilities

• Own a defined territory and serve as the primary growth contact for those accounts
• Execute structured quarterly outreach cadence (email + call) across assigned accounts — focusing on revenue opportunities, increasing feature adoption, and stabilizing business health.
• Balance relationship building with revenue-driving conversations—understanding when to nurture and when to close
• Drive expansion within your portfolio through structured, repeatable outreach—focusing on high-velocity add-ons and operating off signal-based lists rather than random outreach
• Reduce silent churn across your territory by proactively identifying at-risk signals through quarterly engagement and feature adoption gaps
• Own first-touch intervention efforts for at-risk accounts and escalate complex situations to senior Account Managers when needed
• Use trigger-based insights (feature gaps, processing volume, member growth, etc.) to identify underutilization opportunities and recommend relevant add-ons
• Follow defined escalation and routing processes with Support, Product, and/or Sales teams as needed

Benefits

• $60-75k (base + uncapped commission) yearly salary and equity plan
• Medical, Vision and Dental Insurance plus company-paid disability and life insurance
• 401(k) plan and FSA
• Unlimited PTO
• Team, social and philanthropy events
• Gym/wellness reimbursement and commuter benefits
• Location-agnostic (remote, hybrid, and in-office friendly!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree