Regional Account Manager (27193)

LIFESTREAM BLOOD BANK•San Bernardino, CA

15d•Onsite

About The Position

The essential element of the Regional Account Manager position is to develop, maintain, and expand professional relationships with community businesses and organizations through quality customer service with the goal of adding donations from new groups and increasing donations from existing groups. The Regional Account Manager is responsible for all aspects of the blood drive recruitment process within an assigned territory in order to ensure successful drives and achieve collection goals. This includes, but is not limited to booking the drive, education, marketing, and coordination of the drive.

Requirements

Ability to represent LifeStream with a positive attitude and a professional image.
Ability to provide excellent customer service.
Excellent verbal and written communication skills
Excellent public speaking skills.
Organizational skills.
Ability to motivate.
Persuasion skills.
Creativity and innovative skills.
Time management skills.
Listening skills; assessing and addressing customer and organizational needs.
General knowledge of blood and blood components.
General knowledge of donor qualifications.
Problem solving skills.
Self-starter, able to work independently, and plan accordingly.
Current California Driver’s License.

Nice To Haves

Sales skills (preferred).
Bachelor’s Degree (BA) in Business, Marketing, Public Relations, or related field preferred.
Experience in sales/territory management and/or marketing is strongly preferred, strong background in customer service, and negotiation skills.

Responsibilities

Recruits donor groups within the assigned territory to run blood drives.
Develops and maintains positive and professional relationships with blood drive coordinators and organizations.
Trains, motivates, and directs blood drive coordinators and committees to assure successful and productive blood drives, including planning and marketing of the drive.
Provides the highest level of customer service to internal and external customers.
Plans and executes efficient blood drives, maintaining a high level of attention to detail, acceptable accuracy for blood drive projections, and appropriate utilization of resources.
Works strategically to recruit donors with the goal of gaining new donors and donor groups, and increasing donation frequency.
Schedules blood drives to provide a consistent supply of blood and achieve collection goals.
Responsible for acceptable monthly performance against key performance indicators, such as but not limited to: individual collection goal, projection accuracy, and DaSH (donors per staff hour).
May serve as official LifeStream representative at any time, any size occasion, or within any context or venue; may be required to make statements as a LifeStream spokesperson.
Other duties as assigned.